Food and Beverage Assistant

Mespil Hotel; Dublin; Vor Ort; EUR 15.000 - 21.000; Teilzeit

Zusammenfassung

Mespil Hotel in Dublin is seeking a Food and Beverage Assistant for part-time mornings and evenings. You will warmly welcome guests, take orders, and serve food and drinks to a high standard while maintaining the hotel’s service levels.

The role emphasizes teamwork, professional communication, and adherence to health, safety, and environmental procedures, with duties including cleaning and general support across departments.

Qualifikationen

• Welcoming and acknowledging all guests to the bar and restaurant.
• Providing excellent customer service at all times.
• Handling guest complaints in a professional manner and to a 4 star standard.

Aufgaben

• Take and serve food and beverage orders.
• Clear and reset tables after service.
• Ensure bar and restaurant presentation standards are met.
• Polish cutlery and assist with cleaning tasks as required.
• Communicate information professionally with colleagues.

Kenntnisse

Customer service

Cash handling

Team communication

Tools

Micros

Jobbeschreibung

Job Title: Food and Beverage Assistant - Part time - Mornings and Evenings Responsible to: Food and Beverage Manager Main Purpose of Job: To ensure that all guests are welcomed and acknowledged when they arrive to the bar & restaurant and are served efficiently, courteously and to the set standard of the department.

Bar and Restaurant Operations

• Welcoming and acknowledging all customers to the bar and restaurant
• Providing excellent customer service at all times
• Taking food and beverage orders from guest
• Serving food and beverages to guests
• Clearing and resetting tables
• Ensuring bar and restaurant presentation standards are consistently achieved
• Following all cash handling procedures
• Using Micros to ensure that guests are billed correctly and to take payments
• Polishing cutlery
• Carrying out all cleaning tasks as outlined by your supervisor / manager
• Routine cleaning of designated areas such as changing rooms and staff canteens as required
• Communicating relevant information with colleagues and other departments in a professional manner

Customer Service

• To provide an efficient and friendly service to guests at all times
• To follow the Mespil Hotel key standards at all times
• To provide a warm and friendly telephone service to guests
• Handling guest complaints in a professional manner and to a 4 star standardTo maintain a positive, friendly attitude with both hotel guests and your colleagues

Health and Safety

• To abide by the hotels health, safety and environmental procedures.
• To report any health, safety or environmental hazards within the hotel
• To report any accidents, incidents and near misses that arise while on duty

Presentation and Grooming

• Wearing the correct uniform and name badge at all times while on duty
• Ensuring a high standard of personal hygiene and grooming at all times

Other Duties

• Attending any relevant training courses as required
• Option of serving on hotel committees when required
• Carrying out any other duties as directed by the Management
• Assisting when necessary in other departments.
• As part of our commitment to sustainability, this role will contribute to The Mespil Hotel's efforts to reduce environmental impact through reducing waste, improving energy efficiency & reducing water consumption