FMCG Customer Service Team Lead, OTIF Champion

Valeo Foods Ireland; Dublin; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

DC Pension with 6% employer

Performance bonus

Healthcare discount

Staff Shop discount

Maternity and Paternity leave

Job summary

Valeo Foods Ireland is seeking an experienced Customer Service Team Leader to drive day-to-day service for our FMCG customers. Reporting to the Supply Chain Manager, you will place the customer at the centre of decisions and guide a team to protect service levels while collaborating with Commercial, Supply Chain, factories, Quality and Logistics.

You will monitor OTIF targets, review KPIs, and lead continuous improvements, coaching the team through change and building strong internal and

Qualifications

• Proven track record leading teams to achieve service targets.
• Experience with CRM, ERP and MS Office.
• Ability to drive continuous improvement in a fast-changing environment.

Responsibilities

• Lead Customer Service team to achieve and maintain high OTIF service levels.
• Review and act on customer service KPIs to prioritise improvements.
• Coordinate with Commercial, Supply Chain, Factories, Quality & Logistics to manage orders and communication.
• Lead issue resolution and maintain clear internal/external stakeholder communication.
• Use planning tools and ERP data to forecast trends and plan actions.
• Conduct regular team meetings and coaching to retain talent.

Skills

Team leadership

CRM systems

MS Office

Communication

Education

Level 8 degree in management

Tools

ERP systems

Job description

Valeo Foods Ireland is seeking an experienced Customer Service Team Leader to drive day-to-day service for our FMCG customers. Reporting to the Supply Chain Manager, you will place the customer at the centre of decisions and guide a team to protect service levels while collaborating with Commercial, Supply Chain, factories, Quality and Logistics.

You will monitor OTIF targets, review KPIs, and lead continuous improvements, coaching the team through change and building strong internal and