Field Service Technician

The Miele Group; Dublin; On-site; EUR 41,000 - 50,000; Full time

Benefits offered by this job

Salary up to €45,765 per year

OTE up to €53,392

Product discounts

Lunch allowance

Vaccines and eye tests

Recognition schemes

Job summary

The Miele Group Ireland is looking for a Field Service Technician to service and repair a wide range of commercial appliances across Ireland, including hospitals and laboratories. This remote role may require occasional travel outside your local area to ensure service excellence.

You will represent a globally recognised premium brand, delivering exceptional customer service and technical expertise while growing your skills through ongoing training and development.

Qualifications

• Experience in field service or technical customer service environments.
• Strong diagnostic and fault-finding abilities for electrical/gas appliances.
• Knowledge of UK power supplies, wiring components and appliance systems.

Responsibilities

• Carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard.
• Install and decommission professional appliances in commercial/medical environments in line with safety regulations.
• Provide excellent service while representing the Miele brand professionally to customers.

Skills

Field service experience

Diagnostic skills

Customer service

Communication skills

Independent work

Education

Electrical/technical qualification

Tools

Electrical testing equipment

Job description

Remote

About the Role

As a Field Service Technician at Miele Professional, you will service and repair a wide range of commercial appliances across multiple customer environments, including industrial laundries, laboratories,hospitalsand medical facilities. From industrial washing machines and tumble dryers to specialist laboratory equipment washers, every day offers something different.

Working across the Republic of Ireland area, you willrepresenta globally recognised premium brand while delivering exceptional customer service and technicalexpertise. Some travel outside your local area, occasional overnight stays and out-of-hours work may berequired, so flexibility is important.

At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being "Immer Besser"-forever better.

Your Responsibilities

• In close collaboration with customers and internal departments, carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard
• In line with health, safety and gas safe regulations, complete the installation and decommissioning of professional appliances across commercial and medical environments
• Through every customer interaction, contribute to an exceptional service experience whilealwaysrepresentingthe Miele brand professionally
• In partnership with planners, managers and service partners,maintainclear communication to support efficient service delivery and resolve technical issues effectively
• Bymaintainingaccuratevan stock, spare parts control and daily administration, support strong first-time fix rates and operational efficiency
• Through customer engagement and product knowledge, promote Miele care products, accessories, servicecontractsand planned maintenance solutions
• By activelyparticipatingin technical training and development,maintainup-to-date knowledge of Miele products, systems and diagnostic processes while working towards performance targets and key performance indicators

What We Are Looking For

• Strong diagnostic and fault-finding skills, including the ability to repair andmaintainprofessional electrical and gas appliances using relevant test equipment
• Proven experience working within a field service or technical customer service environment while deliveringhigh standardsof customer support
• Sound technical knowledge of UK power supplies, wiring components and appliance systems, with the ability toidentifyand resolve technical issues effectively
• Excellent communication and organisational skills, with the ability to manage workload independently and build positive customer relationships
• A proactive approach to learning and development, includingmaintainingup-to-date product knowledge and completing technical training programmes

What We Offer

• A salary of up to €45,765 per annum with on-target earnings potential of up to €53,392 plus a competitive benefits package
• Extensive discounts on Miele products for yourself,familyand friends
• Daily lunch allowance
• Winter Flu vaccines and free eye tests
• Additionalbenefits including recognition schemes and more

Additional Information

We have two full-time permanent positions to join our Miele Ireland team with Technician vacancies covering the Republic of Ireland area.

Candidates with experience in Medical products and / or with Medical Validation experience would be advantageous and may attract a higher salary.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive.