Field Service Engineer - Power & Energy

Finning; Dublin; On-site; EUR 63,000 - 72,000; Full time

Benefits offered by this job

25 days holiday

Annual Bonus

Annual Tool Allowance

Healthcare benefits

Share scheme access

Pension (5% matched)

Refer a friend bonus

Employee rewards

Life insurance

Laptop and phone and van

CAT product training

Overtime

Job summary

Finning Ireland is seeking a motivated Field Service Engineer to join our EP Team. You will respond to service requests, diagnose issues on Caterpillar equipment, and provide detailed information to prepare quotes within cost and time constraints.

The role offers a permanent contract with a competitive salary, 25 days holiday, annual bonus, pension, healthcare, and company benefits. You will work with CAT-powered generators and receive industry-leading training.

Qualifications

• LDV driving licence is required.
• Formally apprenticed trained (NVQ Level 3) engineer with relevant industry experience.
• Experience with Heavy Diesel and Gas powered power generation equipment is essential.

Responsibilities

• Provide arrival time estimates at customer sites based on job instructions.
• Register on-site presence and follow customer/site procedures.
• Diagnose probable equipment problems and provide details to support quoting work.
• Identify parts needed and coordinate delivery and re-visit scheduling.
• Carry out repair and service work following the approved plan.

Skills

Autonomous work

Team player

Strong communication

Organisational skills

Problem solving

Analytical skills

Planning

Education

NVQ Level 3

LDV driving licence

Job description

Position Overview

Due to expansion we have a great opportunity to join Finings leading data centre service team. As a field service engineer in the EP Team you will be tasked with responding to customer’s field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.

Company

Finning (Ireland) Ltd

Number of Openings

1

Worker Type

Permanent

Job Description

As a Finning EP Engineer you will receive

• Salary €63,00 - €71,600
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Annual Tool Allowance
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 5% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retails discounts and other employee rewards)
• Life insurance
• Laptop and phone and van
• Industry leading CAT product training
• Overtime

Major Job Functions

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Specific Skills

• Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently.
• Work autonomously on own initiative and also well as part of a team
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business.
• Motivated and dynamic self-starter
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.
• Effective problem solver with strong analytical skills

Accountability

• Undertake a local site risk assessment prior to commencing service work
• preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Finning supervisor so that all work is carried out in accordance with health and safety requirements.
• Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine.
• Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures.

Education And Experience

• Identify the minimum levels of education and experience required to competently perform the job. These requirements are related to the position and may not necessarily reflect what the employee may have
• LDV driving licence
• Formally apprenticed trained (NVQ Level 3) and served as an engineer for a significant period in a relevant industry, i.e Electric Power, power generation, Marine
• Experience of a variety of Heavy Diesel and Gas powered power generation equipment essential.

Working within Finning’s industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products such as the maintenance and repair of Diesel and Gas powered generators.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.