Field Service Engineer

Renishaw; Swords; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

9% pension

Discretionary annual bonus

subsidised onsite canteen

Free parking

Fitness centre

Share option scheme

Job summary

Renishaw is seeking a Field Service Engineer for Ireland to install, commission and service additive manufacturing systems along the M4/M6 corridor. You will train customers on operating AM equipment, perform remote support, and manage maintenance, upgrades and diagnostics.

The role requires a technical diploma/degree and a full UK driving license, with travel to UK base for training. A 10% allowance and company vehicle are included, alongside a healthy benefits package.

Qualifications

• A high-level diploma or degree in a technical discipline (mechanical, electrical or machine automation).
• Experience in service, maintenance, repair, or assembly/manufacturing of AM, CNC, robotic/automation machines is preferred.
• Excellent written and verbal communication with customer service experience is beneficial.

Responsibilities

• Install and commission AM systems.
• Provide on-site and remote training for operators.
• Scheduled service and maintenance of Renishaw AM product line including upgrades.
• On-site diagnostics, fault finding and calibration services.
• Record data, write reports and manage customer relationships.
• Ensure timely service visits and accurate timesheets.
• Adhere to PPE requirements.

Skills

Field service engineering

AM/robotics experience

Mechanical aptitude

Electrical knowledge

Driver's license

Education

Technical diploma or degree in mechanical/electrical/automation

Tools

AM equipment

CNC machines

Job description

Job Description Field Service Engineer (Ireland) M6/M4 corridor (Ireland) up to €50,000 depending on experience + 10% allowance & company vehicle Renishaw’s Additive Manufacturing systems are designed to produce complex parts and components using additive manufacturing (also known as 3D printing) technology. These technologies include laser powder bed fusion (LPBF), which uses a laser to melt and fuse metal powders onto a substrate with instant, ultra-high accuracy, straight from a CAD design. In addition to its Additive Manufacturing systems, Renishaw also offers software and support services to help customers optimise their manufacturing processes and achieve the highest quality results. We’re recruiting for a Field Service Engineer to be based in Ireland, ideally based along the M6 / M4 motorway in Ireland connecting the Galway and Dublin areas to join our team. As a Field Service Engineer at Renishaw, you’ll ensure a high standard of service and support is provided to every AM customer, enabling them to maximise the benefits expected from their investment.

Responsibilities

• Installation and commissioning of AM systems
• Providing of training and support for customer AM machine operators, both on site and remotely
• Scheduled service and maintenance for the Renishaw AM product line. This will include maintenance of and upgrades to electronic, mechanical, software and optical assemblies.
• Customer repairs call out, on site diagnostics, fault finding and calibration services.
• Product testing, performance measurement, data collection and report writing.
• Customer relationship management
• Service visits to be carried out in a timely manner in line with company expectations.
• Ensure expenses and timesheets are submitted on time.
• Always adhere to PPE requirements.

Key requirements

• Previous Field Service engineering background, preferably with experience in the service, maintenance, repair, or assembly/manufacturing of AM, CNC, robotic/automation machines.
• A high-level diploma or degree in a technical discipline (mechanical, electrical or machine automation).
• Full UK driving license.
• Frequent travel to our UK base (Miskin, South Wales) for training requirements.

Desirable requirements

• Experience in testing/calibration of mechanical, electrical, and optical systems.
• Experience of onsite installation, commissioning, and training.
• Ability to read, understand and translate mechanical, electrical, pneumatic, hydraulic schematic and mechanical assembly drawings and instructions.
• Experience of working with high and low voltage circuitry.
• Excellent written and verbal communication skills with experience in customer service and support.

Person specification As the successful candidate for this post, you’ll be someone who’s self-motivated, with both written and verbal communication skills. You’ll show a methodical and systematic approach to problem solving, with the ability to remain calm and confident in high pressure customer facing environments. You’ll also be an organised planner that can demonstrate adaptability when unplanned events occur, whilst having a flexible demeanour with regards to regular travel and working in different locations. You’ll be someone who will be able to perform physically demanding tasks, such as standing for extended periods of time and operating machinery. Full training and PPE will be provided to ensure a safe working environment.

Benefits

• 9% non-contributory pension and employee contributes 2.5%, discretionary annual bonus, subsidised onsite canteen, free parking, fitness centre, share option scheme.
• variable working programme, banked hours, 21 days holidays plus bank holidays, birthday holiday, loyalty days, cycle to work scheme, statutory and non statutory leave.
• contribution to your VHI/LAYA annual policy, life assurance policy of 4 times annual salary and an Employee Assistance programme for employees and family.

Employment Type: Permanent Time Type: Full time Requisition Number: R10006

Renishaw is a FTSE 250 global engineering and scientific technology company, with core skills in measurement, motion control, additive manufacturing, healthcare, spectroscopy and manufacturing. We supply products and services that push the boundaries of what is possible in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. We are also a world leader in the field of metal additive manufacturing (also referred to as 3D printing), where we design and make industrial machines that ‘print' parts from metal powder. We currently have 77 offices in 36 countries, with around 5,200 employees worldwide. Over 3,000 people are employed within the UK where we carry out the majority of our research and development, and manufacturing. With a global presence in a broad range of sectors, we aim to ensure that our workforce reflects the diverse global communities we serve. Every year we welcome a wide range of new employees, from apprentices to experienced professionals. By joining Renishaw you will be making a difference to the world in which we live, in a global company that encourages innovation and personal achievement. Our people help us to pursue this purpose so that we can continue to be a world leader in precision technology and deliver on our vision to innovate and transform capabilities in manufacturing, science and healthcare through unparalleled levels of precision, productivity and practicality.