Field Service Engineer

Pitney Bowes Ireland Ltd; Cork; On-site; EUR 39,000 - 54,000; Full time

Benefits offered by this job

25 days holiday

Car allowance €6,500

Company car

Pension scheme

Employee Assistance Programme

Perk Platform discounts

Home office setup contribution

Job summary

Pitney Bowes Ireland Ltd is seeking a proactive Field Service Engineer to service our equipment across the Republic of Ireland and into Northern Ireland. You will install, maintain and repair our systems, acting as the on-site technical representative and ensuring customer uptime.

The role requires self-motivation, strong communication and a customer-focused mindset. A full driving licence and willingness to travel are essential, with a competitive package and progression opportunities.

Qualifications

• Field service experience in electro-mechanical equipment is essential.
• Strong diagnostic and problem-solving abilities with fast fault resolution.
• Willingness to obtain A+/N+ within 12 months of contract.

Responsibilities

• Perform on-site installation, maintenance and repair across ROI and NI.
• Diagnose issues and carry out corrective actions to minimise downtime.
• Provide high quality customer service as the technical lead on site.
• Identify service opportunities and promote parts and upgrades.
• Maintain accurate service reports and adhere to safety standards.
• Travel independently and manage daily schedules and plans.

Skills

Field service experience

Diagnostic skills

Mechanical/electrical systems

Customer-facing communication

Driving licence

Willing to travel

Education

A+/N+ accreditation

Job description

Job Description

Client success sits at the centre of how we work. Our document management, tracking, mailing and shipping solutions help organisations manage people, post and assets in a way that is practical, reliable and built around real operational needs. Pitney Bowes (NYSE:PBI) is a technology-driven company that provides document management, tracking, mailing and shipping solutions to clients around the world including more than 90 percent of the Fortune 500. Small businesses to large enterprises and government entities rely on Pitney Bowes to reduce operational costs, improve oversight and control within their organisations - ensuring accuracy, efficiency, insight, safety and compliance. Job Summary: We are looking for a highly capable and customer focused Field Service Engineer to support our growing customer base across the south of Ireland, with occasional travel into the North of Ireland C Northern Ireland as required. This role is essential to ensuring our equipment operates reliably in the field, delivering exceptional service that drives both customer satisfaction and revenue growth. As a Field Service Engineer, you will provide on-site installation, maintenance, and repair of our equipment, acting as the primary technical representative for our organisation. You will diagnose issues, complete repairs efficiently, and identify opportunities to enhance service value, ensuring customers receive a seamless and professional experience. This position requires a self motivated individual who is comfortable working independently, managing their own schedule, and adapting to varied customer environments. Strong technical skills, clear communication, and a commercial mindset are essential, as your work will directly contribute to operational uptime and service related revenue.

Key responsibilities

• Perform on-site installation, maintenance, and repair of company equipment across the south of ROI, surrounding regions and Northern Ireland.
• Diagnose technical issues efficiently, carrying out corrective actions to restore equipment performance and minimise customer downtime.
• Deliver a high quality customer experience, acting as the primary technical representative and maintaining strong professional relationships.
• Identify and promote service opportunities, including upgrades, replacement parts, and revenue-generating activities aligned with customer needs.
• Manage daily schedules and travel plans independently, ensuring timely arrival to customer sites and effective use of working hours.
• Maintain accurate service documentation, including job reports, parts usage, and follow-up actions within company systems.
• Ensure compliance with safety standards, company procedures, and customer site requirements at all times.
• Collaborate with internal teams, providing feedback on recurring issues, product performance, and customer insights.
• Support continuous improvement, contributing ideas to enhance service efficiency, customer satisfaction, and operational performance.
• Maintain company tools, equipment, and vehicle to a high standard, ensuring readiness for daily field operations.

Benefits

• 25 days holiday, increasing to 30 days with length of service, plus bank holidays
• Mobile Role across Ireland, and occasionally into Northern Ireland

Compensation

• Base salary of €38,500 per annum, car allowance of €6,500 per year or company car, additional earnings through commission - potential to earn €1,000 per month commission (on target, not guaranteed)
• Pension scheme with employer match contribution up to 6% of basic salary (individuals must contribute a minimum of 1.75% to the scheme)
• Contribution towards home office set up 3 x basic salary
• life insurance scheme
• Employee Assistance Programme
• Employee Perk Platform providing access to discounts on vouchers as well as deals for travel, restaurants and shopping. This platform also offers live and on-demand fitness content.

Experience

• Proven experience in a field service, maintenance, or technical support role, ideally working with electro-mechanical or similar equipment.
• Strong diagnostic and problem-solving skills, with the ability to identify faults quickly and implement effective solutions.
• Technical proficiency in mechanical, electrical, or electronic systems, supported by a relevant qualification: - Hold or be willing to obtain A+/N+ accreditation within the first 12 months of contract
• Excellent communication and customer-facing skills, with the ability to explain technical issues clearly and professionally.
• Commercial awareness, with the confidence to identify service opportunities and contribute to revenue growth.
• Ability to work independently, manage time effectively, and prioritise tasks across multiple customer sites.
• Full, clean driving license, with the willingness to travel across Ireland, surrounding areas, and into Northern Ireland when required.
• Strong organisational skills, including accurate completion of service reports, documentation, and parts usage records.
• Comfortable working in varied environments, including customer facilities, workshops, and field locations.
• Commitment to safety, following company procedures and site-specific requirements at all times.
• Embrace technology, to enable greater efficiencies within the role.
• Able work independently, with minimal supervision.

We are committed to maintaining an inclusive workplace ensuring all employees are treated with dignity and respect, regardless of gender, sexual orientation, gender reassignment, marital status, race, religion, age, disability, or any other personal characteristic.

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