Laboratory & Field Support Technician

Indra Group UK & Ireland; Dublin; On-site; EUR 32,000 - 46,000; Full time

Job summary

Indra is seeking Laboratory & Field Support Technicians to join its technical Field Operations team supporting the Next Generation Ticketing Managed Service. The role provides advanced technical maintenance, diagnosis, repair and testing of electrical, electronic and electromechanical equipment across both the Indra repair laboratory and operational field locations.

The position involves Level 2/3 fault investigation, onsite deployment, and collaboration with Field Service Engineers to restore

Qualifications

• Experience in laboratory repair and field service environments.
• Ability to move between laboratory and field based on demand.
• Familiarity with safety, ESD controls and diagnostic testing equipment.

Responsibilities

• Maintain equipment diagnostics and repair in lab and field.
• Provide Level 2/3 onsite technical support as required.
• Maintain device traceability and asset records.
• Move between laboratory and field based on demand.
• Follow safety and site access requirements.

Skills

Electrical fault diag

Field service

Troubleshooting

Teamwork

Tools

Maximo

Job description

Role Overview Indra is seeking Laboratory & Field Support Technicians to join its technical Field Operations team supporting the Next Generation Ticketing Managed Service. The role provides advanced technical maintenance, diagnosis, repair and testing of electrical, electronic and electromechanical equipment across both the Indra repair laboratory and operational field locations. Technicians will normally provide Level 2 technical support, undertaking diagnosis and repair of equipment and incidents that cannot be resolved through initial Field Service intervention. They must also be capable and willing to deploy to operational locations to provide onsite technical investigation and resolution of escalated faults. Depending on experience, demonstrated technical competence and authorisation, technicians may undertake Level 3 technical support, including advanced fault diagnosis, complex and recurring failure investigation, root-cause analysis and support for critical technical incidents. The role is deliberately designed to operate across both Laboratory and Field Operations. Resources may therefore be assigned between laboratory repair activities and onsite technical support according to operational demand, incident priority and service requirements. The service operates on a 24x7 basis. The role will participate in agreed shift, out-of-hours, on-call, emergency call-out, weekend and Public/Bank Holiday coverage arrangements.

Key Responsibilities

Laboratory Maintenance & Repair

• Receive and inspect equipment returned from operational locations for diagnosis or repair.
• Carry out electrical, electronic, electromechanical and basic mechanical fault diagnosis.
• Repair equipment and replace components, modules, cabling and associated hardware.
• Use appropriate electrical/electronic diagnostic and test equipment to identify and resolve faults.
• Carry out functional testing following repair and confirm equipment is suitable for return to service.
• Diagnose faults that could not be resolved through initial Field Service intervention.
• Support complex, intermittent and recurring fault investigation and root-cause analysis.
• Maintain controlled handling and segregation of faulty, repaired, quarantined and serviceable equipment.
• Support warranty, supplier return and return-material-authorisation activities.
• Follow electrostatic discharge controls and controlled workshop procedures.

Level 2 & Level 3 Field Support

• Deploy to operational sites when escalated technical support is required.
• Provide onsite Level 2 technical support for faults that cannot be resolved by Field Service Engineers.
• Carry out advanced onsite diagnosis, testing, repair, component replacement and equipment recovery.
• Work alongside Field Service Engineers during escalated incidents to restore affected equipment and services.
• Where appropriately experienced and authorised, provide Level 3 technical investigation and resolution for complex, critical or recurring faults.
• Provide technical guidance to Field Service Engineers during escalated investigations.
• Gather logs, test results, diagnostic information and technical evidence required for further specialist investigation.
• Escalate issues requiring specialist Product, Engineering, Software, Information and Communications Technology, Cybersecurity or supplier/manufacturer support.
• Support technical knowledge transfer across the Field Operations team.

Equipment, Assets, Stock & Chain of Custody

• Maintain device identification and traceability throughout the repair and maintenance lifecycle.
• Maintain chain of custody for devices and equipment while under the technician's control.
• Ensure all equipment movements, interventions, test results and changes of status are accurately recorded.
• Maintain the correct asset status in Maximo or the applicable asset-management system.
• Maintain accurate diagnosis, repair, testing, maintenance and intervention records, including relevant work-order information.
• Identify required spare parts and replacement components.
• Support stock, spares, warranty and supplier-return activities.
• Ensure faulty, repaired, quarantined and serviceable equipment is appropriately handled, identified, stored and segregated.

Operational Support

• Work under the operational direction of the Field Service Coordinator and in close coordination with Field Service Engineers and the wider technical support organisation.
• Move between Laboratory and Field activities according to service demand, incident priority and operational requirements.
• Support planned preventative and reactive maintenance.
• Support installation, commissioning, testing and introduction of new equipment into the Managed Service.
• Attend Transport Operator depots, stations and other operational locations.
• Work safely within live operational environments and comply with applicable site-access and safety requirements.
• Maintain safe, organised and controlled laboratory and workshop areas.
• Participate in the agreed shift, on-call, emergency call-ou