Field Operations Lead – Heating & Energy Services (Hybrid)

Centrica; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Bord Gáis Energy in Dublin or Cork, offering hybrid working, is seeking a Field Operations Area Manager to lead end-to-end field operations for a defined patch of engineers, covering gas/oil servicing, boiler installations, and new service products.

You will drive KPI targets, manage relationships with third-party service providers, and ensure safety, cost efficiency and continuous improvement across the team.

Qualifications

• Experience in managing field operations technical teams for the heating industry.
• Expert knowledge of plumbing, gas/oil, and renewables industry, with the required technical qualifications and regulatory registrations.
• Strong technical, reporting, and analytical skills.

Responsibilities

• Own all field operation elements for patch, engineer capacity planning monthly and in-day, field operative utilisation and operation efficiency.
• Delivery on performance management of field operations to defined and future field-based metrics (KPI) and ensure team deliverables and management of the quarterly incentive plan (QIP).
• Own the inventory management of assigned patch for all parts within the relationship for current and future supply chains, safety-based equipment, tools, consumables, and field assets.
• Own and manage the EHS and QA relationships to ensure maximum team efficiency and quality while optimising teams field performance.
• Manage the Service and Solutions skills and compliance matrix for field operations team, including inductions, training and mentoring.

Job description

Bord Gáis Energy in Dublin or Cork, offering hybrid working, is seeking a Field Operations Area Manager to lead end-to-end field operations for a defined patch of engineers, covering gas/oil servicing, boiler installations, and new service products.

You will drive KPI targets, manage relationships with third-party service providers, and ensure safety, cost efficiency and continuous improvement across the team.