Hybrid Field Ops Manager – Energy & Services

Centrica plc; Ireland; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Bord Gáis Energy in Ireland is seeking a Field Operations Area Manager to own end-to-end field operations for a defined patch, coordinating direct and contract engineers to deliver gas/oil servicing, boiler installations, heat pump upgrades, and new customer services.

You will manage KPIs, safety and quality guidelines, liaise with suppliers and back-office teams, and drive lean, cost-efficient operations while developing team capabilities and ensuring regulatory compliance.

Qualifications

• Experience leading field operations teams in the heating industry.
• Expert knowledge of plumbing, gas/oil, and renewables sectors with regulatory registrations.
• Ability to manage engineering capacity, KPI delivery, and safety/compliance.

Responsibilities

• Own all field operation elements for patch, capacity planning, and daily utilisation.
• Ensure services comply with industry quality and safety guidelines.
• Deliver KPI targets and manage quarterly incentive plans.
• Handle inventory for patch parts and field assets.
• Lead training, inductions, and mentoring for operatives.
• Address customer complaints promptly and reduce issues through process improvements.

Skills

Field operations

People management

Gas plumbing

Renewables knowledge

Job description

Bord Gáis Energy in Ireland is seeking a Field Operations Area Manager to own end-to-end field operations for a defined patch, coordinating direct and contract engineers to deliver gas/oil servicing, boiler installations, heat pump upgrades, and new customer services.

You will manage KPIs, safety and quality guidelines, liaise with suppliers and back-office teams, and drive lean, cost-efficient operations while developing team capabilities and ensuring regulatory compliance.