Hybrid Field Ops Manager – Energy & Services

Centrica plc

Ireland

Hybrid

EUR 70,000 - 95,000

Full time

4 days ago
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Job summary

Bord Gáis Energy in Ireland is seeking a Field Operations Area Manager to own end-to-end field operations for a defined patch, coordinating direct and contract engineers to deliver gas/oil servicing, boiler installations, heat pump upgrades, and new customer services.

You will manage KPIs, safety and quality guidelines, liaise with suppliers and back-office teams, and drive lean, cost-efficient operations while developing team capabilities and ensuring regulatory compliance.

Qualifications

  • Experience leading field operations teams in the heating industry.
  • Expert knowledge of plumbing, gas/oil, and renewables sectors with regulatory registrations.
  • Ability to manage engineering capacity, KPI delivery, and safety/compliance.

Responsibilities

  • Own all field operation elements for patch, capacity planning, and daily utilisation.
  • Ensure services comply with industry quality and safety guidelines.
  • Deliver KPI targets and manage quarterly incentive plans.
  • Handle inventory for patch parts and field assets.
  • Lead training, inductions, and mentoring for operatives.
  • Address customer complaints promptly and reduce issues through process improvements.

Skills

Field operations
People management
Gas plumbing
Renewables knowledge

Job description

Bord Gáis Energy in Ireland is seeking a Field Operations Area Manager to own end-to-end field operations for a defined patch, coordinating direct and contract engineers to deliver gas/oil servicing, boiler installations, heat pump upgrades, and new customer services.

You will manage KPIs, safety and quality guidelines, liaise with suppliers and back-office teams, and drive lean, cost-efficient operations while developing team capabilities and ensuring regulatory compliance.

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