Field Based Service Engineer

Wassenburg Medical Ireland Ltd.; Dublin; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Employee Assistance Programme

Private Health Insurance

Job summary

Wassenburg Medical Ireland Ltd. is seeking a Field Service Engineer to support customers in South Dublin and surrounding areas. You will install, commission and validate equipment, provide preventative maintenance and repairs, and deliver clinical and user training to hospital staff.

The role requires a technical engineering background, field-based experience with medical devices, and the ability to travel. A full clean driving license and strong customer service skills are essential.

Qualifications

• Technical background in engineering or service/maintenance technology.
• Field-based experience with medical devices or electronic equipment.
• Strong communication and customer service skills.

Responsibilities

• Install, commission, and validate equipment including SMEG washers and sterilizers.
• Perform preventative maintenance and timely repairs on medical devices.
• Provide clinical support and operator training to hospital staff.
• Maintain service reports and ensure regulatory compliance.

Skills

Technical background

Field-based experience

Communication skills

Electrical & mechanical

Education

National trade qualification / Engineering

Job description

Field Based Service Engineer (South Dublin Based) - Wassenburg Medical Ireland

Benefits: Contributory Pension Scheme, Employee Assistance Programme, Private Health Insurance

Job Description:

Wassenburg Medical is seeking an experienced Field Service Engineer to join our growing team in Ireland. You will play a pivotal role in providing comprehensive support for a variety of advanced medical equipment, including instrument washers, steam sterilisers, endoscope reprocessing systems, low temperature sterilisers, and ultrasound decontamination systems.

Key Responsibilities:

• Perform installation, commissioning, and validation of equipment such as including SMEG instrument washers, Matachana steam sterilisers, Wassenburg WD440 Pass Through Endoscope Washer Disinfectors, DRY 300(D) Drying & Storage Cabinets, and STERRAD low-temperature sterilizers.
• Conduct preventative maintenance and provide timely repairs to medical devices and related equipment.
• Offer clinical support to ensure proper operation and usage of medical equipment.

Customer Interaction & Relations:

• Establish and maintain positive relationships with clients by delivering exceptional customer service and technical support.
• Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues efficiently.
• Provide ongoing training to hospital staff on the use of medical equipment, ensuring compliance with regulatory standards.

Documentation & Reporting:

• Liaise with customer support administration for the processing of service reports, invoicing, and related documentation.
• Maintain accurate records of all activities and service interventions in compliance with company procedures.

Compliance & Quality Standards:

• Ensure all service activities are carried out in line with Wassenburg Medical's quality standards and relevant industry regulations.
• Continuously update and improve knowledge on industry best practices and emerging technologies.

Role Requirements:

• Technical background in engineering (mechanical/electrical) or service/maintenance technology.
• Field-based experience with medical devices or electronic equipment.
• Knowledge of hospital and CSSD operations and how sterilization equipment integrates into these workflows is an advantage.

Qualifications, Skills & Competencies:

• Applicants should hold a national trade qualification or further education in Engineering or Service/Maintenance Technology.
• Qualified validation engineer (Eastwood Park or equivalent) is highly desirable.
• Excellent communication and customer service skills, with the ability to build strong, trusting relationships with clients.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to handle both electrical and mechanical components of medical equipment.
• Organizational skills and the ability to work efficiently under pressure.
• Flexibility and willingness to travel as required for field-based tasks.
• A full clean driver's license is required.

What We Offer:

• The opportunity to work in a specialized field of medical technology.
• A chance to contribute to a company that is well-established with ambitious growth plans.
• A role that combines technical expertise with customer interaction and satisfaction.
• Excellent opportunities for personal and professional development in a fast-paced and growing environment.

Why Work With Us?

• Competitive Salary based on experience
• Pension contribution
• Private medical insurance
• Performance related commission plan
• Company vehicle
• Laptop, Tablet & Phone
• 22 days holidays
• Birthday Day-Off
• Full support and training
• Opportunities for professional development and growth.
• Collaborative and supportive work environment.