F&B Supervisor: Lead Luxury Guest Service

Carton House, A Fairmont Managed Hotel; Maynooth; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Discount rates within Accor network

Refer a friend bonus €250

Learning & development opportunities

Employee Assistance Programme

Meals provided

Uniform provided

Free parking

Team building events

Job summary

Carton House invites applications for an F&B Supervisor to join the prestigious Food & Beverage team at our five-star resort. The role focuses on leading shifts, delivering exceptional guest experiences, and supporting the management team in day-to-day operations.

We seek a candidate with at least 2 years of supervisory F&B experience in a luxury environment, strong leadership, and a passion for service excellence. Evening, weekend, and holiday hours are required.

Qualifications

• Minimum of 2 years' experience in a supervisory Food & Beverage role within a hotel or luxury hospitality environment.
• Strong understanding of F&B operations and customer service excellence.
• Proven ability to lead, motivate and develop a team in a fast-paced setting.

Responsibilities

• Lead and supervise the F&B team during shifts, ensuring high service standards across outlets.
• Welcome guests in a warm, professional manner and ensure a memorable guest experience.
• Support F&B Management in day-to-day department operations and service delivery.
• Maintain departmental standards and compliance with hotel policies and luxury hospitality expectations.
• Oversee stock control and minimise wastage; assist with inventory management.
• Demonstrate knowledge of menus, wines and promotional activities; upsell where appropriate.
• Handle guest feedback promptly and professionally; escalate as needed.
• Ensure accurate cash handling and billing per company policy.
• Motivate, coach and support team members; foster a positive work environment.
• Assist with training and onboarding of new staff; ensure understanding of service standards.

Skills

Supervisory experience

F&B operations

Guest service

Cash handling

Staff training

Team leadership

Job description

Carton House invites applications for an F&B Supervisor to join the prestigious Food & Beverage team at our five-star resort. The role focuses on leading shifts, delivering exceptional guest experiences, and supporting the management team in day-to-day operations.

We seek a candidate with at least 2 years of supervisory F&B experience in a luxury environment, strong leadership, and a passion for service excellence. Evening, weekend, and holiday hours are required.