F&B Reservations Agent — Elevate Guest Dining Experience

The Doyle Collection Ltd.; Cork; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

30 days holiday incl. public holidays

Meals on duty

Discounted hotel rooms

Staff training & development

Pension

Team events

Job summary

The River Lee Hotel is seeking a dedicated F&B Reservations Agent in Cork, Ireland. This permanent role focuses on handling reservations, guiding guests to dining options, and coordinating with restaurant staff to ensure a seamless guest experience.

Ideal candidates have a strong customer service background. Experience with reservation software and a teamwork mindset will help you succeed in a fast-paced hotel environment within the Doyle Collection group.

Qualifications

• Experience in customer service is preferred for handling guest inquiries.
• Ability to multitask across reservations and requests.
• Team-oriented approach to working with hotel staff.

Responsibilities

• Handle reservations via phone, email, and online platforms.
• Provide information on dining options and outlets within the hotel.
• Confirm and manage reservations accurately.
• Coordinate with restaurant managers and staff on guest needs.
• Maintain and update the reservation system and generate reports.

Skills

Customer service

Multitasking

Teamwork

Tools

Reservation software

Job description

The River Lee Hotel is seeking a dedicated F&B Reservations Agent in Cork, Ireland. This permanent role focuses on handling reservations, guiding guests to dining options, and coordinating with restaurant staff to ensure a seamless guest experience.

Ideal candidates have a strong customer service background. Experience with reservation software and a teamwork mindset will help you succeed in a fast-paced hotel environment within the Doyle Collection group.