F&B OPERATION GENERAL MANAGER

LA FAMILIA RESTAURANT PTE. LTD.; Dublin; On-site; EUR 84,000 - 126,000; Full time

Job summary

La Familia Restaurant, Singapore seeks an experienced F&B Operations General Manager to oversee daily operations, manage kitchen and service teams, and drive profitability. The role focuses on achieving sales targets, controlling food and labor costs, and maintaining high service standards.

You will implement training plans, monitor customer feedback, ensure regulatory compliance, and prepare monthly performance reports to support business growth.

Qualifications

• Experience managing a restaurant or hospitality operations.
• Strong leadership and staff development skills.
• Ability to monitor KPIs and implement improvements.

Responsibilities

• Oversee daily restaurant operations to achieve monthly sales targets and maintain efficient service.
• Manage kitchen and service teams, ensuring staff productivity, attendance, and performance meet company standards.
• Monitor monthly revenue, food costs, labour costs, and operating expenses to achieve budgeted profitability.
• Maintain food cost and inventory controls, conduct monthly stock takes, and minimise wastage.
• Develop staff training plans and conduct regular performance reviews to improve productivity and service quality.
• Monitor customer feedback and implement improvements to maintain customer satisfaction and reduce complaints.
• Ensure compliance with Singapore food safety, hygiene, employment, and workplace safety regulations.
• Prepare monthly operational reports covering sales performance, expenses, staffing, inventory, and business results.
• Implement sales and promotional strategies to increase revenue, customer retention, and business growth.
• Establish and review key performance indicators (KPIs) for sales, cost control, service standards, and staff performance.

Skills

Operations management

Team leadership

Budgeting & cost control

Inventory management

Food safety compliance

Job description

JOB TITLE: F&B OPERATIONS GENERAL MANAGER
Company: La Familia Restaurant, Singapore

Job Scope and Measurable Management Responsibilities

1. Oversee daily restaurant operations to achieve monthly sales targets and maintain efficient service.

2. Manage kitchen and service teams, ensuring staff productivity, attendance, and performance meet company standards.

3. Monitor monthly revenue, food costs, labour costs, and operating expenses to achieve budgeted profitability.

4. Maintain food cost and inventory controls, conduct monthly stock takes, and minimise wastage.

5. Develop staff training plans and conduct regular performance reviews to improve productivity and service quality.

6. Monitor customer feedback and implement improvements to maintain customer satisfaction and reduce complaints.

7. Ensure compliance with Singapore food safety, hygiene, employment, and workplace safety regulations.

8. Prepare monthly operational reports covering sales performance, expenses, staffing, inventory, and business results.

9. Implement sales and promotional strategies to increase revenue, customer retention, and business growth.

10. Establish and review key performance indicators (KPIs) for sales, cost control, service standards, and staff performance.

Recommended measurable KPIs for management reporting:

• Sales: Achieve monthly revenue targets set by management.

• Cost control: Maintain food and labour costs within approved budgets.

• Inventory: Conduct monthly stock takes and investigate stock variances.

• Staff performance: Conduct quarterly performance reviews and regular training.

• Customer service: Monitor customer feedback and resolve complaints promptly.

• Compliance: Maintain food safety and hygiene standards, with no major preventable violations.