Experienced Hotel Reservations Agent

Grand Hotel Malahide; Malahide; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Meals on duty

Complimentary parking on site

Free use of Arena Fitness Gym

Staff, family & friends discounts

Job summary

Grand Hotel Malahide is seeking a Reservations Agent to join the Sales & Reservations team. The role involves managing reservations, supporting colleagues, and ensuring top-level customer service while contributing to yield targets across both properties.

Ideal candidates will have hotel experience, strong organisational skills, and a ability to work well in a team and on their own initiative in a fast-paced environment.

Qualifications

• Previous experience in a similar role in a hotel environment.
• Ability to prioritize in a fast-paced environment.
• Accuracy & strong attention to detail.
• Flexibility in day-to-day job demands.
• Standards driven & customer focused.
• Excellent organisational and communication skills.
• Work well within a team environment and also be able to use own initiative.

Responsibilities

• Managing reservations
• Supporting reservation agents with individual reservations/enquiries
• Adhering to hotel SOPs and company policies
• Ensure the highest level of customer service at all times
• Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels
• Assisting in maintaining accurate inventory control for rooms
• Utilising the hotel direct CMS, OTA extranets and channel manager for rate loading, guest communications and post-stay feedback
• Assisting Manager with departmental reporting for both properties
• Managing rate codes, group booking platform and systems utilisation
• Supporting Departmental Manager with day to day running of department for both properties.

Skills

Hotel reservations

Attention to detail

Strong communication

Team player

Prioritization

Tools

Hotel CMS

OTA Extranets

Channel manager

Job description

Reservations Agent – 4* Grand Hotel, Malahide - experienced applicants only

Part of the FBD Hotels & Resorts group, the iconic four-star Grand Hotel is looking for a Reservations Agent to join our Sales & Reservations team.

Main Responsibilities will include:

• Managing reservations
• Supporting reservation agents with individual reservations/enquiries
• Adhering to hotel SOPS and company policies
• Ensure the highest level of customer service at all times
• Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
• Assisting in maintaining accurate inventory control for rooms
• Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back
• Assisting Manager with departmental reporting for both properties
• Managing rate codes, group booking platform and systems utilisation
• Supporting Departmental Manager with day to day running of department for both properties.

The ideal candidate will have:

• Previous experience in a similar role in a hotel environment
• Ability to prioritize in a fast-paced environment
• Accuracy & strong attention to detail
• Flexibility in day-to-day job demands
• Standards driven & customer focused
• Excellent organisational and communication skills
• Work well within a team environment and also be able to use own initiative

Perks of Joining the Team:

• Meals on duty
• Complimentary parking on site
• Free use of Arena Fitness Gym
• Staff, family & friends discounts across the FBD Hotels Group
• FBD Insurance 15% Discount
• Taxsaver Scheme & Cycle to Work Scheme
• Cash Saving Scheme – Save as You Earn
• ‘Refer a Friend’ bonus scheme
• Colleague Discounted Dry Cleaning Service