Hotel Reception Manager

OASIS Group; Malahide; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Flexible working conditions

Meals on duty

Complementary use of the Arena Gym

Complementary Staff parking on site

Staff recognition Schemes

Family and Friends discounted rates

Cycle to work Scheme

Cash saving scheme

Refer a friend scheme

Job summary

Grand Hotel Malahide is seeking an experienced Reception Manager to oversee the reception team and ensure guests have an outstanding experience. The role involves duty management shifts and delivering service excellence across all front-of-house touchpoints.

The ideal candidate will have 2-3 years in a similar 4*/5* property, strong communication skills, and the ability to lead by example. We offer a friendly team, flexible working conditions, and opportunities for professional growth.

Qualifications

• 2-3 years experience in a similar 4*/5* property.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests in a warm and friendly manner outlining the facilities of the Hotel.
• Check in and out guests efficiently and professionally according to agreed Standard Operating Procedures.
• Oversee that all Departmental floats are signed in and out in the correct manner.
• Pass over detailed information to the following shift during handovers and ensure smooth operation.
• Develop and motivate your team; ensure training and SOPs are maintained.

Skills

People Management

Organisational skills

Warm welcome

Job description

The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 203 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover T

The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 203 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover T Show more

Skills and attributes

• People Management
• Organisational skills
• Warm welcome

Description

Reception Manager - 4* Grand Hotel Malahide

We now have a fantastic oppportunity for an experienced Reception Manager to join our team at The Grand Hotel, part of FBD Hotels & Resorts . The successful candidate will oversee the management of the reception team and ensure that our guests experience is second to none! They will also be required to complete duty management shifts on occasion.

Responsibilities will include:

• To greet guests in a warm and friendly manner outlining the facilities of the Hotel
• Check in and out guests efficiently and professionally according to agreed Standard Operating Procedures
• To oversee that all Departmental floats are signed in and out in the correct manner
• To pass over correct and detailed information to the following shift ‘pass-over’
• To develop and motivate your team will be a key focus
• To ensure all mandatory training and SOP's are maintained
• Assist with the recruitment & selection process ensuring that we recruit the best in the business

The ideal candidate:

• 2 - 3 years experience in a similar 4*/ 5* property
• Excellent communication and interpersonal skills
• Ability to cope well under pressure
• Be flexible, adaptable, approachable and to lead by example
• Good command of English Language

Perks of joining the team:

We have a very friendly and helpful team and we hope you will fit right into our family. We provide:

• Flexible working conditions
• Meals on duty
• Complementary use of the award winning Arena Gym
• Complementary Staff parking on site
• Staff recognition Schemes
• Family and Friends discounted rates across FBD hotels & FBD Insurance
• Cycle to work Scheme
• Cash saving scheme
• 'Refer a friend' scheme

Interview Steps

• Shortlist

• On-site Gym or Fitness Discounts
• Flexible Schedules
• Professional Development + Growth
• EAP (Employee Assistance Programme)
• Staff Discounts
• Professional Coaching
• Team Bonding Events
• Opportunities for Advancement
• Great Location
• Work/Life Balance
• Employee Recognition
• Employee Referral Bonus
• Free onsite parking
• Learning and Development opportunities
• E-Learning and Development opportunities

Grand Hotel Malahide is an Equal Opportunity Employer