Executive AV & VC Specialist

EOS IT Solutions; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

EOS IT Solutions is seeking an AV Specialist to provide advanced Level 2 AV and VC support for meeting rooms, collaboration spaces, and live events in Dublin. You will act as the primary on-site escalation, troubleshoot hardware and software issues, and help deploy new AV/VC solutions across locations.

The role requires strong problem-solving, excellent communication, and experience supporting executive users.

Qualifications

• Experience in AV/VC environments and incident resolution.

Responsibilities

• Serve as the primary on-site AV/VC technician, resolving most room tech issues.
• Monitor alerts and system notifications; escalate when needed.
• Open Cisco TAC cases and manage warranties/RMA requests.
• Provide white-glove support for executive leadership and VIP users.
• Support events, webinars, and live productions; ensure quality outcomes.
• Assist with office deployments, room commissioning and asset management.
• Train Tier 1 technicians and mentor staff on AV practices.
• Maintain AV/VC infrastructure and ensure service availability.

Skills

Troubleshooting

Customer service

VIP support

Signal flow

Networking basics

Independent worker

Team collaboration

Tools

Cisco

Crestron

Extron

Shure

ClearOne

Zoom

Job description

EOS IT Solutions is seeking an AV Specialist to provide advanced Level 2 AV and VC support for meeting rooms, collaboration spaces, and live events in Dublin. You will act as the primary on-site escalation, troubleshoot hardware and software issues, and help deploy new AV/VC solutions across locations.

The role requires strong problem-solving, excellent communication, and experience supporting executive users.