Evening Shift Leader – Retail Customer Service

Centra; Roscommon; On-site; EUR 26,000 - 34,000; Full time

Job summary

Centra in Roscommon is seeking an Evening Supervisor to lead a team and deliver outstanding customer service. The role focuses on ensuring store efficiency and a positive shopping experience for customers in a busy retail environment.

The ideal candidate will have at least 1 year in a customer-facing role, strong communication, and the ability to multi-task while supporting team members and managing daily tasks in the store.

Qualifications

• Minimum 1 year experience in a customer service role.
• Excellent communication skills.
• Ability to work as part of a team in a fast-paced environment and multi-task under pressure.
• Ability to organise work and delegate responsibilities.

Responsibilities

• Actively live Centra brand values (Proud, Energetic, Imaginative, Community-Based).
• Be approachable and lead by example to encourage teamwork and a positive attitude.
• Liaise with day management on layout changes and ensure correct implementation.
• Set the standard for rotation, merchandising and facing off.
• Assist in induction, training and development of employees.
• Deal with customer queries efficiently and per store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Delegation

Job description

Centra in Roscommon is seeking an Evening Supervisor to lead a team and deliver outstanding customer service. The role focuses on ensuring store efficiency and a positive shopping experience for customers in a busy retail environment.

The ideal candidate will have at least 1 year in a customer-facing role, strong communication, and the ability to multi-task while supporting team members and managing daily tasks in the store.