European Professional Services Engineering Manager

ATOM; Ireland; A distancia; EUR 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO

Equity Compensation

Growth and Development Fund

Parental Leave

Team Resource Groups

Descripción de la vacante

GitLab is seeking a Manager, Professional Services Engineers to lead a Europe‑based team delivering installation, migration, training, and advisory services across the GitLab platform. You will manage performance, development, and day‑to‑day delivery in a remote, asynchronous environment.

You will partner with Technical Architects and Services leadership to ensure consistent delivery on projects, scoping, and resource planning, while building a high‑performing practice across the region.

Formación

• Significant experience leading and developing high‑performing technical teams in a customer-facing environment.
• Strong technical foundation in software delivery, DevSecOps, platform engineering, or related area.

Responsabilidades

• Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements.
• Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills.
• Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements.
• Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track.
• Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support successful services engagements.
• Track team utilization, customer satisfaction, and escalation trends, and use those insights to improve team performance and operational effectiveness.
• Act as a senior escalation point for complex customer situations, helping guide resolution while maintaining a high bar for service quality.
• Contribute to the continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards across the broader organization.

Descripción del empleo

GitLab is seeking a Manager, Professional Services Engineers to lead a Europe‑based team delivering installation, migration, training, and advisory services across the GitLab platform. You will manage performance, development, and day‑to‑day delivery in a remote, asynchronous environment.

You will partner with Technical Architects and Services leadership to ensure consistent delivery on projects, scoping, and resource planning, while building a high‑performing practice across the region.