EMEA ETF Product Manager - Director

Citi; Dublin; On-site; EUR 138,000 - 230,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary

Benefits package

Job summary

Citi Dublin is looking for a seasoned Director to head the European ETF business within Investor Services, based in Dublin or London. You will drive strategy, oversee strategic projects, and build out ETF capabilities with strong client relationships and data-driven insights.

The role emphasizes AI, modern operating models, and a focus on future skills, within a fast-paced, globally connected environment. Hybrid work and a competitive package are offered.

Qualifications

• Bachelor's degree or MBA in a related field.
• Extensive ETF experience in Europe.
• Leadership in financial services.
• Data-driven decision making and adoption of new technologies.
• Knowledge of regulatory frameworks for European ETFs.

Responsibilities

• Lead and manage critical ETF programs and projects within Investor Services.
• Develop and execute strategic plans to expand market share and enhance product capabilities.
• Cultivate and maintain strong client relationships using data-driven insights.
• Collaborate with Sales on new business initiatives and growth opportunities.
• Design and implement operating models focusing on automation and scalability.
• Ensure activities comply with internal policies and regulatory requirements.

Skills

Leadership

Data-driven decisions

Client relationship management

Strategic planning

Education

Bachelor's degree in Finance / Business / CS / Data Science

MBA preferred

Job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution?

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters

Role Overview:

We are seeking a highly experienced and motivated Director to lead our European ETF business within Citi’s Investor Services division in Dublin or London. This pivotal role involves overseeing strategic projects and the overall build-out of our European ETF business with a high degree of visibility in the market.

The successful candidate will be a market leader responsible for developing and implementing strategies that enhance our Investor Services ETF offering in Europe, ensuring compliance with regulatory requirements, and fostering strong client relationships. This role requires a proven leader with deep expertise in financial services, particularly within the ETF sector, and a strong understanding of the European ETF market. Crucially, the Director will be instrumental in integrating advanced data analytics, artificial intelligence (AI), and modernized operating models to drive efficiency, innovation, and enhanced client solutions. The role also demands a commitment to cultivating and leveraging skills of the future within the team, adapting to the rapidly evolving financial technology landscape.

What you’ll be doing:

• Lead and manage critical ETF programs and projects within Investor Services, ensuring timely and successful delivery through agile and data‑driven methodologies.

• Develop and execute strategic plans to expand market share and enhance product capabilities within Investor Services, leveraging AI for market insights, risk management, and personalized client solutions.

• Cultivate and maintain strong relationships with key clients, understanding their needs and leveraging data‑driven insights to ensure exceptional client satisfaction and retention.

• Work collaboratively with sales on new business initiatives, utilizing predictive analytics to identify growth opportunities and optimize client engagement strategies.

• Design and implement cutting‑edge operating models for the European ETF servicing platform, focusing on automation, scalability, and digital transformation to enhance operational efficiency and resilience.

• Ensure all activities adhere to internal policies, industry regulations, and legal requirements, incorporating data governance into all processes.

• Collaborate with global teams to leverage best practices and drive consistent service delivery across regions, promoting the adoption of future‑proof technologies and approaches.

• Identify and mitigate risks associated with Investor Services operations and projects, employing advanced data analytics for proactive risk identification and management.

• Represent Citi at industry events and with regulatory bodies as required, articulating Citi's vision for a data and our European ETF business.

• Champion the development of skills of the future within the team, including data science, AI literacy, cloud proficiency, and agile development practices.

What we’ll need from you:

• Bachelor's degree in Finance, Business Administration, Computer Science, Data Science, or a related quantitative field; MBA or advanced degree preferred.

• Several years of experience in financial services, with a significant portion in a leadership role within the ETF sector.

• Strong ETF background including extensive experience developing European ETF Servicing platforms and a proven track record in digital transformation initiatives.

• Demonstrated ability to manage complex projects and drive strategic initiatives, with a strong emphasis on data‑driven decision‑making and the adoption of new technologies.

• In‑depth knowledge of financial markets, investment products, and regulatory frameworks relevant to European ETFs.

• Proven track record of building and maintaining client relationships, leveraging data analytics to understand client needs and deliver innovative solutions.

• Ability to implement and optimize modern operating models (e.g., agile, DevOps) within a financial services context.

• Experience in fostering a culture of continuous learning and developing skills of the future (e.g., data science, AI engineering, cloud architecture) within a team.

• Strong leadership, interpersonal, and communication skills, with the ability to articulate complex technical concepts to non‑technical stakeholders.

• Ability to work effectively in a fast‑paced, dynamic environment, embracing technological change and innovation.

• This is an exceptional opportunity for a seasoned professional to make a significant impact within Citi's growing Investor Services division by leading the charge in data, AI, modern operating models, and future skills.

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Primary Location Full Time Salary Range:

€130,000.00 - €230,000.00

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.