OTC ETF Operational Change Manager Director

Citi; Dublin; Hybrid; EUR 130,000 - 230,000; Full time

Job summary

Citi Dublin seeks an experienced leader to manage OTC/ETF Operational Change, shaping strategic direction and delivering complex, high-impact change programs. You will oversee end-to-end delivery, governance, and risk, while partnering with Product, Technology, and clients to drive transformation across the group.

Leading a high-performing team, you will ensure robust governance, navigate regulatory considerations, and champion automation and AI-driven initiatives within a hybrid work model.

Qualifications

• Extensive experience in Change Management, operations, or product/business management with OTC derivatives/ETFs.
• Proven ability to lead senior stakeholders and large-scale transformation programs.
• Strong analytical and governance capabilities with risk awareness.

Responsibilities

• Define and drive the strategic roadmap for OTC/ETF change functions.
• Oversee end-to-end change delivery, testing, and governance across projects.
• Collaborate with Product, Technology, and clients to align infrastructure with strategy.
• Lead and develop a high-performing team of managers and analysts.
• Maintain executive relationships with institutional clients and governance forums.
• Own departmental risk framework and budget, ensuring delivery per objectives.

Skills

OTC Derivatives ETF knowledge

Strategic leadership

Stakeholder management

AI tooling awareness

Python/SQL/Java familiarity

Education

Bachelor's degree or equivalent in quantitative field

Masters degree preferred

CFA/FRM/PMP advantageous

Tools

MS Office (Excel, PowerPoint, Word)

Python

SQL

Java

Job description

Join a distinguished Operations Change team at Citibank, a global leader leveraging its extensive international presence and cutting‑edge technology to deliver unparalleled services. We provide comprehensive solutions designed to empower our clients in navigating and optimizing their investments. Our core offerings encompass robust trade lifecycle management, bespoke reporting, rich data provision, and real‑time operational support, ensuring our clients achieve their strategic objectives in a dynamic global market.

Position Overview

We are seeking an accomplished and strategic leader to serve as the OTC and ETF Operational Change Manager. As the Manager of an Operations Change team, you will be a pivotal figure in shaping and executing the strategic direction and ensuring the operational excellence of our post‑trade services. You will play a crucial role in leading the entire team to drive process and technology change across the group, influencing key decisions, and delivering a portfolio of complex projects with significant impact. In this capacity, you will have ultimate accountability for the performance, culture, and strategic evolution of the entire team, ensuring strict project governance and accountable delivery of the assigned roadmap activities.

Our department thrives on a dual‑focused approach:

• Operational Excellence: Owning end‑to‑end accountability for all change delivery processes, operational risk frameworks, and overall team performance from an Operational Readiness and Ops Engineering perspective.
• Strategic Innovation: Championing product development, leading large‑scale client implementations, and driving the cross‑functional transformation programmes that shape the future of the business.

Responsibilities

• Strategic Leadership & Vision: Define, own, and drive the execution of the strategic roadmap for the entire OTC/ETF Operational Change function. Influence senior stakeholders and drive alignment across global functions to deliver on long‑term business objectives.
• Process Transformation: Oversee all process analysis and the design of solutions in response to client or operational needs. Drive the delivery of business requirements and lead the overall testing strategy and execution for the portfolio of projects.
• Stakeholder Collaboration: Co-operate closely with senior business stakeholders, including Product and Technology partners and our clients, to ensure the right infrastructure is in place to align with our vision and strategic goals.
• People Leadership & Talent Development: Lead, mentor, and develop a high‑performing department, including managing team leads and senior analysts. Define and execute the talent strategy for the entire team, including acquisition, performance management, and succession planning.
• Senior Stakeholder & Client Management: Serve as the primary senior point of contact for key institutional clients, building and maintaining executive‑level relationships. Represent the department in client escalations, governance forums, and strategic client reviews.
• Governance & Risk Ownership: Own the operational risk and control framework for the department. Take proactive actions to minimize and mitigate implementation and project risk. Ensure robust governance across all processes, proactively identify risk exposures, and drive remediation strategies.
• Technology & Innovation Leadership: Partner with Technology, Operations, and Product leadership to define and prioritise the technology investment roadmap. Challenge the status quo, display initiative, and champion automation, digitalization, and AI‑driven initiatives.
• Commercial & Business Development: Collaborate with Sales, Product, and Coverage teams to identify and pursue new business opportunities. Provide subject‑matter expertise in client pitches, RFP responses, and product structuring to support revenue growth.
• Cross‑Functional Programme Management: Lead and sponsor complex, multi‑workstream transformation programmes across the entire portfolio of change initiatives. Drive delivery to time, cost, and quality standards, providing executive oversight.
• Industry Representation & Thought Leadership: Act as a recognised subject matter authority in OTC Derivatives and ETFs, representing Citi at industry forums and regulatory working groups.
• Financial & Resource Management: Own and manage the entire departmental budget, headcount planning, and cost management. Ensure resources are allocated effectively to meet strategic objectives. Provide senior management with regular reporting on KPIs, operational metrics, and strategic initiatives.
• Operational Analysis: Oversee root cause analysis of common operational problems and manage client and business ad‑hoc queries and requirements at a department level.

Qualifications and Experience

• Extensive progressive experience in a Change Management unit, operational improvements area (e.g., Lean, reengineering programs), or in a senior operations, product, or business management capacity, particularly with OTC derivatives and ETFs.
• Deep expertise in OTC Derivatives and ETF theory and its practical application across multiple asset classes (rates, credit, FX, equity, and commodities).
• Desirable: Experience in Funds Accounting/Middle Office/Transfer Agency operations; strong understanding of financial markets.
• Demonstrated experience leading and managing teams of managers and driving large‑scale organizational change.
• A strong track record of senior client relationship management, including engagement at C‑suite and investment director level.
• Proven ability to design and execute strategic operating model transformations, including automation and technology‑led change programmes.
• Proven working knowledge of OTC and ETF industry‑leading platforms, with the ability to provide strategic direction on systems architecture.
• Strong commercial acumen and experience contributing to business development, revenue generation, or product strategy.
• Exceptional analytical, organizational, influencing, negotiation, and prioritisation skills, with the ability to work independently under pressure.
• Proficiency in data‑driven decision making; advanced skills in MS Office suite (Excel, PowerPoint, Word); working knowledge of programming languages (Python, SQL, Java) and/or data visualisation tools is advantageous.
• Excellent communication (oral & written) and interpersonal skills, capable of leading meetings with diverse stakeholders. Very good command of English.
• Experience in leading a team in enhancing project delivery with the use of AI tooling.
• Understanding of BABOK standard and/or IIBA certification is advantageous.
• Strong risk awareness and a proven ability to maintain a robust control environment under pressure.

Education

• Bachelors’ degree or equivalent experience. Masters’ degree preferred. Ideally in a quantitative discipline such as Mathematics, Statistics, Quantitative Finance, Economics, or a related field.
• Relevant professional certifications (e.g., CFA, FRM, PMP) are highly advantageous.

We offer

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Job Family Group

Operations - Core

Job Family

Operations Project Management

Time Type

Full time

Primary Location Full Time Salary Range

130 000,00 € - 230 000,00 €

Most Relevant Skills

Please see the requirements listed above.

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