Vice President, Investor Services Operations

BNY; Dublin; On-site; EUR 150,000 - 190,000; Full time

Job summary

BNY in Dublin seeks a Vice President, Investor Services Operations to lead ETF platform operations and post-trade workflows. This role oversees onboarding, settlements, and controls across custody and fund accounting, with a focus on risk, data privacy, and incident management.

Lead multi-disciplinary teams, partner with issuers and market participants, and drive continuous improvement in process excellence and regulatory compliance in a fast-paced environment.

Qualifications

• Deep knowledge of ETF create/redeem, AP onboarding/KYC/AML, DTCC/ICSD settlement, cap stock/contract notes, and custody/accounting workflows.
• Exceptional stakeholder management with issuers, APs, market makers, depositories, and internal partners.
• 5+ years in transfer agency, ETF operations, primary market execution, or related post-trade functions; 5+ years leading managers and multi-disciplinary operations teams.

Responsibilities

• Direct the front door for AP and market maker orders via ETF Platform; enforce cutoffs, trading profiles, and approvals.
• Route trade details to custody/accounting, monitor settlement/fails, and deliver real-time confirmations and reporting.
• Own the control framework: KYC/AML adherence, books & records, operational resilience, reconciliations, cap stock integrity, segregation of duties.
• Ensure incident management, root-cause analysis, corrective actions, and sustainable control design with Compliance, Risk, and Audit.
• Maintain procedure libraries, risk & control inputs, business continuity, and testing cadence; uphold data privacy and information security standards.
• Support new product launches, conversions, and ETF share-class implementations—defining requirements, readiness criteria, and cutover plans.
• Represent operations in working groups, governance forums, and client roadshows.
• Oversee AP onboarding, trading profiles, entitlement controls; manage create/redeem workflows and ETF settlements.
• Orchestrate straight-through processing across custody and fund accounting including distributions and end-to-end reconciliations with dual controls and oversight.
• Govern liquidity and risk management across the primary market, linking issuer intent to market execution with integrated technology and external settlement.

Skills

ETF operations

AP onboarding/KYC/AML

DTCC/ICSD settlement

Stakeholder management

Post-trade operations

Job description

Job Description

We’re seeking a future team member for the role of Vice President, Investor Services Operations to join our ETF Basket Services team. This role is located in Dublin, Ireland.

We’re seeking a future team member for the role of Vice President, Investor Services Operations to join our ETF Basket Services team. This role is located in Dublin, Ireland.

In this role you will make an impact in the following ways.

• Direct the “front door” for AP and market maker orders via the ETF Platform and electronic channels; enforce cutoffs, trading profiles, and approvals.
• Route trade details to custody/accounting, monitor settlement/fails, and deliver real‑time confirmations and reporting
• Own the control framework: KYC/AML adherence, books & records, operational resilience, reconciliations, cap stock integrity, segregation of duties, and model procedures across teams.
• Ensure robust incident management, root‑cause analysis, corrective/preventive actions, and sustainable control design; partner with Compliance, Risk, and Audit.
• Maintain procedure libraries, risk & control inputs, business continuity, and testing cadence; uphold data privacy and information security standards.
• Support new product launches, conversions, and ETF share‑class implementations—defining requirements, readiness criteria, and cutover plans.
• Represent operations in working groups, governance forums, and client roadshows.
• Oversee AP onboarding under KYC/AML, trading profiles, and entitlement controls; maintain issuer registers; manage create/redeem workflows; settle ETF shares at DTCC/ICSD; deliver contract notes/cap stock reporting.
• Orchestrate straight‑through processing across custody and fund accounting including distributions and end‑to‑end reconciliations with dual controls and oversight.
• Govern liquidity and risk management across the primary market, linking issuer intent to market execution with integrated technology and external settlement.

To be successful in this position we are looking for the following

• Deep knowledge of ETF create/redeem, AP onboarding/KYC/AML, DTCC/ICSD settlement, cap stock/contract notes, and custody/accounting workflows
• Exceptional stakeholder management with issuers, APs, market makers, depositories, and internal partners
• 5+ years in transfer agency, ETF operations, primary market execution, or related post‑trade functions; 5+ years leading managers and multi‑disciplinary operations teams.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.