Estonian Content Moderator - Community & Safety (Social)

Cpl Healthcare; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

25 days Annual Leaves

Extensive Training & Development

Tax Saver Travel Card

Covalen’s Bike to Work Scheme

Job summary

Covalen in Dublin is seeking a Community Operations Analyst who speaks Estonian to support a global client. You will assist the community, uphold standards, and resolve inquiries with empathy and accuracy while maintaining high-quality response times.

Flexibility to work in a fast-paced environment is required, as is the ability to learn client-specific policies and product knowledge to drive better user experiences. This is an onsite role in Sandyford with 5x7 day shifts.

Qualifications

• Proficient in Estonian and English.
• Experience in customer support is beneficial.
• Strong interpersonal and written communication skills.
• Empathy and a customer-first mindset.

Responsibilities

• Assist client’s community and resolve inquiries empathetically, accurately and on time.
• Become knowledgeable about client’s products and community standards.
• Investigate and resolve issues on the client’s platform.
• Respond to user inquiries with high quality, speed and accuracy.
• Gather and analyze data to improve user experience on the site.
• Enforce Terms of Use by monitoring reports of abuse.

Skills

Estonian language

English language

Customer support

Communication skills

Empathy

Job description

Covalen in Dublin is seeking a Community Operations Analyst who speaks Estonian to support a global client. You will assist the community, uphold standards, and resolve inquiries with empathy and accuracy while maintaining high-quality response times.

Flexibility to work in a fast-paced environment is required, as is the ability to learn client-specific policies and product knowledge to drive better user experiences. This is an onsite role in Sandyford with 5x7 day shifts.