ERP Integrations Specialist — Hybrid (Dublin), SQL & Power BI

Procore Technologies, Inc.; Dublin; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

Procore Technologies, Inc. in Dublin seeks an Integration Support Specialist to join the ERP Support Team. You’ll bridge ERP integrations, Procore Analytics, and CDE, resolving complex data syncs and enabling accurate financial reporting.

You will troubleshoot Windows-based integration issues, manage a daily caseload, and escalate with the Dev team as needed. Hybrid work from our Dublin office is available immediately.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in technical support, with a deep understanding of the Procore Platform and Procore Financials.
• Technical aptitude for PowerBI reporting and SQL-based data troubleshooting.
• Strong "bridge-building" communication skills to translate between financial workflows and financial reporting.
• Ability to work autonomously in a hybrid environment while managing shifting priorities between ERP, Analytics and Procore Financials.
• A proactive problem-solver who thrives on resolving "Why" and "How" questions for complex data syncs.

Responsibilities

• Investigate and resolve complex Tier 2 technical issues across Procore’s ERP Integrations, Procore Analytics, and CDE (BIM/PDM), focusing on financial sync errors, SQL/Power BI custom reporting, and model/data discrepancies.
• Troubleshoot integration technical issues that occur within the customer’s Windows environment or Procore’s internal microservices, often working in a queue-based system.
• Provide support for live customer interactions (phone and chat) as well as email, managing interruptible work while prioritizing customer experience.
• Manage efficiently a backlog of cases in ticketing systems like Salesforce, Jira, or Zendesk while actively taking on new cases daily.
• Escalate issues appropriately by collaborating with development team members to submit JIRAs and resolve API-related errors.
• Navigate technical ambiguity with confidence, applying strong problem-solving skills to diagnose brand new issues.
• Demonstrate a commitment to Ownership by taking accountability for customer outcomes and driving issues to resolution.
• Communicate openly and clearly with customers and internal stakeholders, providing transparent and optimistic updates throughout the troubleshooting process.

Skills

Bridge-building communication

Problem solving

Customer focus

Time management

Education

Bachelor's degree

Tools

Power BI

SQL

Job description

Procore Technologies, Inc. in Dublin seeks an Integration Support Specialist to join the ERP Support Team. You’ll bridge ERP integrations, Procore Analytics, and CDE, resolving complex data syncs and enabling accurate financial reporting.

You will troubleshoot Windows-based integration issues, manage a daily caseload, and escalate with the Dev team as needed. Hybrid work from our Dublin office is available immediately.