ERP Integrations & Analytics Specialist — Hybrid Dublin

Procore Technologies; Dublin; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Equity Compensation

Bonus Incentive Compensation

Job summary

Procore Technologies in Dublin is seeking an Integration Support Specialist to join our ERP Support Team in a hybrid Dublin office. You’ll bridge ERP integrations, Procore Analytics, and CDE, resolving complex issues and building domain expertise for our European growth.

You’ll collaborate with Technical Support, Product, and Customer Success to diagnose data sync failures, craft SQL queries, and troubleshoot accounting workflows for seamless financial integrations.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years of technical support with deep understanding of Procore Platform and Procore Financials.
• Technical aptitude for PowerBI reporting and SQL-based data troubleshooting.
• Strong ‘bridge-building’ communication to translate between financial workflows and reporting.
• Ability to work autonomously in a hybrid environment while managing shifting priorities between ERP, Analytics, CDE and Procore Financials.
• A proactive problem-solver who thrives on resolving “Why” and “How” questions for complex data syncs.

Responsibilities

• Investigate and resolve complex Tier 2 technical issues across ERP Integrations, Procore Analytics, and CDE, focusing on financial sync errors and reporting.
• Troubleshoot integration issues in the customer’s Windows environment or Procore internal microservices, often in a queue-based system.
• Provide support for live customer interactions (phone and chat) and email, managing interruptible work while prioritizing customer experience.
• Manage backlog of cases in Salesforce, Jira, or Zendesk while taking on new cases daily.
• Escalate issues with development by submitting JIRAs and resolving API-related errors.
• Navigate technical ambiguity with strong problem-solving skills to diagnose new issues.
• Demonstrate Ownership by driving customer outcomes and resolving issues.

Skills

PowerBI reporting

SQL troubleshooting

Bridge-building communication

Education

Bachelor's degree or equivalent experience

Tools

Power BI

SQL

Job description

Procore Technologies in Dublin is seeking an Integration Support Specialist to join our ERP Support Team in a hybrid Dublin office. You’ll bridge ERP integrations, Procore Analytics, and CDE, resolving complex issues and building domain expertise for our European growth.

You’ll collaborate with Technical Support, Product, and Customer Success to diagnose data sync failures, craft SQL queries, and troubleshoot accounting workflows for seamless financial integrations.