Enterprise Client Success Lead

Covalen; Galway; On-site; EUR 85,000 - 110,000; Full time

Job summary

Covalen is seeking a Client Manager to own a portfolio of enterprise client accounts within a B2B SaaS managed services environment. You will be the principal point of contact for current services and for shaping future directions, acting as the bridge between the client and internal delivery, DevOps and product teams.

You will own account governance, service definitions, and the client roadmap while leading pre-sales support, RFP responses, and continuous service improvement with automation and

Qualifications

• 5+ years in client management, technical account management, service management or professional services within a B2B SaaS or managed services environment.
• Experience owning named client accounts with accountability for service performance and client satisfaction.
• Track record of managing client expectations under pressure, including negotiating scope, priority and timelines with senior stakeholders.
• Experience contributing to RFPs, SOWs, scoping or effort estimation for services work.
• Business acumen: able to understand a client’s commercial and regulatory context and prioritise accordingly.
• Evidence of improving how services are delivered, through automation, process change or client enablement.
• Sufficient technical fluency to work credibly with DevOps and engineering teams on APIs, integrations and cloud platforms.
• Native proficiency in spoken and written English, with strong presentation skills across both technical and management audiences.
• Ability to work effectively across internal teams without direct authority.

Responsibilities

• Own the client relationship for an assigned portfolio, acting as the accountable point of contact for client stakeholders.
• Own client expectations: qualify incoming requirements, assess impact, agree priority and timelines with the client, and hold both sides to what was committed.
• Govern service performance against SLAs, chairing regular service reviews and holding internal teams to committed outcomes.
• Own escalations from the client’s perspective through to resolution, root-cause closure and preventive action.
• Own the account’s service definition, governance model and onboarding at the relationship level.
• Identify opportunities to expand the service footprint within existing accounts and articulate how the platform addresses emerging challenges.
• Feed client requirements and demand signals into product and engineering planning.
• Lead the operational and service content of RFP and tender responses.

Skills

Client management

Technical account management

Service management

Professional services

RFP/SOW scoping

Commercial acumen

Business context understanding

DevOps collaboration

English proficiency

Education

Bachelor's degree in technology, engineering or business

Tools

Azure

DevOps tooling

APIs integration

Cloud platforms

Job description

Covalen is seeking a Client Manager to own a portfolio of enterprise client accounts within a B2B SaaS managed services environment. You will be the principal point of contact for current services and for shaping future directions, acting as the bridge between the client and internal delivery, DevOps and product teams.

You will own account governance, service definitions, and the client roadmap while leading pre-sales support, RFP responses, and continuous service improvement with automation and