Enterprise AI Customer Success Manager

Quest Software Canada Inc; Cork; On-site; EUR 56,000 - 69,000; Full time

Benefits offered by this job

Commission plan

Country-specific benefits

Job summary

Quest Software Canada Inc seeks a Customer Success Manager to help customers achieve value from our AI-ready solutions. You will manage a portfolio of accounts, drive adoption, retention, and long-term success.

You will collaborate with customers across lifecycle, advocate for their needs, and work with Sales, Support, Product, and Services to deliver a seamless, outcomes-driven experience.

Qualifications

• 5+ years in Customer Success or similar client-facing roles.
• Experience with enterprise software, SaaS, cybersecurity, or data management.
• Ability to engage both executive and technical stakeholders.
• Excellent communication and presentation skills.
• Experience developing success plans and driving adoption.
• Strong organizational and project management skills.
• Experience handling escalations and cross-functional coordination.
• Fluent in English.

Responsibilities

• Build trusted relationships with key customer stakeholders and be the primary success contact.
• Develop and maintain Success Plans aligned to goals and value milestones.
• Drive product adoption and value realization through proactive engagement and reviews.
• Monitor customer health, identify risks and coordinate resources.
• Partner with Sales, Renewals, Support, Product, and Professional Services to ensure a seamless experience.
• Support retention and renewal efforts and identify cross-sell opportunities.
• Advocate for customer needs and feed feedback to improve outcomes.

Skills

Customer success

Enterprise software

SaaS

Cybersecurity

Data management

Executive stakeholder management

Communication skills

Project management

English fluent

Tools

Gainsight

Totango

Salesforce

Job description

Quest Software Canada Inc seeks a Customer Success Manager to help customers achieve value from our AI-ready solutions. You will manage a portfolio of accounts, drive adoption, retention, and long-term success.

You will collaborate with customers across lifecycle, advocate for their needs, and work with Sales, Support, Product, and Services to deliver a seamless, outcomes-driven experience.