Engineering Manager, ROI Delivery — Reliability & Scale

Datavant Ireland; Galway; Hybrid; EUR 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Pension contribution

Flexible hybrid work

Job summary

Datavant Ireland seeks a Software Engineering Manager for ROI Delivery to lead a team delivering reliable, scalable healthcare workflows in a fast-paced, production-focused environment.

You will own end-to-end services, drive operational excellence, mentor engineers, and partner with Product, Operations, Customer Success, and Support to ensure performance and customer outcomes. The role offers a hybrid, remote-friendly setup in Galway.

Qualifications

• 10+ years of software engineering experience, including experience leading engineering teams that own both software delivery and production operations.
• Proven success leading teams through complex production incidents and driving effective root cause analysis and long‑term remediation.
• Strong technical background across distributed systems, databases, integrations, and cloud‑based applications.
• Experience managing incident response processes and coordinating cross‑functional stakeholders during customer‑impacting events.
• Demonstrated ability to assess production issues quickly, communicate clearly under pressure, and drive teams toward resolution.
• Experience improving operational metrics such as availability, reliability, MTTR, and incident reduction.
• Strong understanding of observability, monitoring, alerting, service ownership, and operational support best practices.
• Excellent communication skills with the ability to translate complex technical issues for engineering teams, business stakeholders, executives, and customer‑facing teams.
• Experience balancing feature delivery, technical debt reduction, operational improvements, and long‑term platform investments.

Responsibilities

• Lead and develop a team responsible for the design, delivery, reliability, and support of ROI Delivery systems.
• Coach, mentor, and support engineers through regular feedback, career development, and technical leadership.
• Foster a culture of accountability, ownership, operational excellence, and continuous improvement.
• Drive the delivery of new platform capabilities while reducing technical debt and operational risk.
• Lead incident response efforts, including triage, stakeholder coordination, root cause analysis, remediation planning, and post-incident reviews.
• Serve as a senior technical escalation point for high-severity production and customer-impacting issues.
• Partner with Product, Operations, Customer Success, and Support teams to investigate and resolve complex customer issues.
• Establish and continuously improve operational practices, including observability, monitoring, alerting, runbooks, service ownership, and on‑call readiness.
• Lead cross‑functional investigations spanning applications, databases, integrations, infrastructure, and business processes.
• Identify recurring operational challenges and prioritize engineering investments that improve system stability, scalability, and supportability.
• Define and improve key operational metrics, including availability, reliability, incident volume, and mean time to resolution MTTR.
• Collaborate with engineering leadership to shape team priorities, technical strategy, and long‑term platform investments.

Job description

Datavant Ireland seeks a Software Engineering Manager for ROI Delivery to lead a team delivering reliable, scalable healthcare workflows in a fast-paced, production-focused environment.

You will own end-to-end services, drive operational excellence, mentor engineers, and partner with Product, Operations, Customer Success, and Support to ensure performance and customer outcomes. The role offers a hybrid, remote-friendly setup in Galway.