Engagement & Internal Communications Manager

Grafton group; Dublin; Remote; EUR 70,000 - 95,000; Full time

Job summary

Chadwick's Group, part of Grafton Group plc, in Dublin 22, seeks an Engagement & Internal Communications Manager to shape colleague experience across the network. You will lead culture, engagement and internal communications strategy, partnering with senior leaders to foster a high-performing workplace across Ireland.

You will drive platform adoption (Workvivo, Teams, SharePoint), deliver insights from surveys, and develop initiatives to enhance belonging, wellbeing and recognition while

Qualifications

• Significant experience in Internal Communications, Employee Engagement or HR.
• Proven ability to influence organisation-wide engagement strategies in a multi-site environment.
• Experience translating engagement data into actionable insights and business outcomes.
• Experience managing digital engagement platforms (Workvivo, Teams, SharePoint).
• Ability to support organisational change and transformation initiatives.

Responsibilities

• Lead development and delivery of Culture, Engagement and Internal Communications Strategy.
• Partner with leaders to embed values and behaviours to foster a high-performance culture.
• Drive adoption and effectiveness of engagement platforms and data-driven insights.
• Act as organisational lead for colleague engagement and employee listening initiatives.
• Manage annual colleague engagement survey programme including analysis and action planning.
• Establish and monitor engagement, culture and employee experience metrics for leadership teams.
• Develop initiatives to strengthen connection, collaboration, recognition, wellbeing and inclusion.
• Create communication plans supporting commercial, operational and transformation initiatives.
• Develop and evolve the digital engagement strategy including Workvivo adoption.
• Utilise analytics and AI-enabled tools to improve communication and colleague experience.

Skills

Exceptional communication

Storytelling

Content creation

Stakeholder management

Project management

Analytical skills

Innovation

Energy, creativity & resilience

Tools

Workvivo

Microsoft Teams

SharePoint

Job description

Engagement & Internal Communications Manager- Chadwick's Group, Dublin 22

About Chadwick's Group

Chadwick's Group is Ireland's leading builders' merchant and home improvement specialist, employing over 2,000 colleagues across a nationwide network of branches, distribution centres, manufacturing businesses and support functions. As part of Grafton Group plc, Chadwick's operates a portfolio of well-known brands including Chadwick's, Cork Builders Providers, Davies, HSS, Heiton Steel, Panelling Centre and Proline.

Our success is built on the strength of our people. As the organisation continues to evolve and grow, we are committed to creating an engaging, inclusive and high-performing culture where colleagues feel connected to our purpose, empowered to succeed and proud to be part of our business.

We are seeking an experienced and forward-thinking Engagement & Internal Communications Manager to shape and deliver the colleague experience across Chadwick's Group. This is a unique opportunity to influence culture, engagement and communications at scale, partnering with senior leaders to help create an exceptional workplace for our colleagues.

They will be highly collaborative, naturally curious and motivated by the opportunity to make a tangible difference to how colleagues experience work across Chadwick's Group.

Role Purpose

Reporting to the Head of Learning & Engagement, the Engagement & Internal Communications Manager will lead the development and delivery of the Chadwick's Group colleague engagement, culture and internal communications strategy. The role will partner with senior leaders to enhance the colleague experience, strengthen organisational culture and ensure colleagues are informed, connected and aligned to the Group's strategic priorities across the island of Ireland.

Key Responsibilities

The successful candidate will:

• Lead the development and delivery of the Group's Culture, Engagement and Internal Communications Strategy.
• Partner with leaders to embed company values, leadership expectations and desired behaviours, fostering a high-performance culture and strengthening Chadwicks Group's position as a great place to work.
• Drive adoption and effectiveness of communication and engagement platforms, including Workvivo.
• Drive communication effectiveness through strategic advice, data-driven insights and innovative approaches that increase reach, engagement and colleague participation
• Act as the organisational lead for colleague engagement, employee listening and culture initiatives.
• Manage the annual colleague engagement survey programme, including planning, deployment, analysis, reporting and action planning.
• Establish and monitor key engagement, culture and employee experience metrics that provide meaningful insight to leadership teams.
• Develop initiatives that strengthen connection, collaboration, recognition, wellbeing and inclusion.
• Develop communication plans supporting commercial, operational, people and transformation initiatives.
• Create high-quality content across multiple communication channels, including digital, video, written and face-to-face communications.
• Own and evolve the Group's digital engagement strategy, ensuring effective adoption of Workvivo and other colleague engagement platforms.
• Utilise analytics, emerging technologies and AI-enabled solutions to improve communication, collaboration and colleague experience.

Essential Skills & Experience

Experience

• Significant experience in Internal Communications, Employee Engagement, Employee Experience, HR or a related discipline.
• Proven success influencing organisation-wide engagement and communication strategies within a large, multi-site environment.
• Experience managing colleague engagement surveys and translating data into actionable insights and measurable business outcomes
• Experience managing digital communication and engagement platforms, ideally including Workvivo, Microsoft Teams and SharePoint.
• Demonstrated capability supporting organisational change and transformation initiatives.

Skills & Capabilities

• Exceptional communication, storytelling and content creation skills.
• Strong commercial awareness with the ability to link engagement activity to business outcomes.
• Credibility and confidence to partner with senior stakeholders.
• Strong analytical skills with a data-driven approach to decision making.
• Excellent project management and organisational capability.
• Innovative mindset with a passion for continuous improvement and employee experience.
• High levels of energy, creativity and resilience.
• Strong facilitation, presentation and stakeholder management skills.

What Success Looks Like

Within 12-24 months, success in the role will be demonstrated through:

• Improved colleague engagement and culture outcomes.
• Increased effectiveness and adoption of communication channels and engagement platforms.
• Strong colleague understanding of business strategy and priorities.
• Successful delivery of key engagement, communication and transformation initiatives.
• Enhanced colleague recognition, belonging and advocacy.
• Positive feedback from colleagues and leaders regarding the quality and impact of engagement initiatives.
• Continued strengthening of Chadwicks Group's reputation as an employer of choice.