Endoscopy Field Service Engineer – Remote Ireland

Dahlia Recruitment - Life Sciences; Ireland; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Dahlia Recruitment - Life Sciences is partnering with Nanosonics EMEA to recruit a Field Service Engineer for Ireland, with remote work and travel across the region. The role supports endoscopy devices, requires a full driving license, and a willingness to travel; preference for Dublin or the West Coast.

The successful candidate will manage technical service activities, complain handling, and device repairs, while coordinating with the EMEA service team and ensuring regulatory compliance.

Qualifications

• Experience in Endoscopy is highly desirable.
• Experience with document management systems (e.g. D365 or similar) is highly desirable.
• Previous experience in a similar Service environment (5+ years)
• Strong project management and organisational skills – multi-tasking with deadlines
• Experience in recording and documenting service in line with ISO13485 requirements

Responsibilities

• Delivery of all technical service support in a customer-focused, efficient and profitable manner to increase customer satisfaction.
• Ensure all technical service activities support growth objectives of the organisation.
• Meet KPIs set by the EMEA Service Manager to improve service effectiveness.
• Manage end-to-end complaint handling documentation, service records, and reports.
• Analyse causes of complaints upon receipt of returned devices.
• Oversee repair & test of returned medical devices distribution network.
• Responsible for return, recertify, & reissue medical devices for evaluation, maintaining logistics control & tracking.
• Provide level II/III troubleshooting & customer support as needed.
• Update Device History Records in document control system when required.
• Maintain inventory status of devices & spare parts in MRP/ERP systems.
• Resolve customer technical complaints and respond to complex inquiries.
• Support data/IT elements of devices ensuring successful rollouts and installations
• General admin support to ensure smooth operations including diary and scheduling

Skills

Endoscopy experience

MS Office

Troubleshooting

Driver's license

Education

Degree-level education

Tools

D365

Job description

Dahlia Recruitment - Life Sciences is partnering with Nanosonics EMEA to recruit a Field Service Engineer for Ireland, with remote work and travel across the region. The role supports endoscopy devices, requires a full driving license, and a willingness to travel; preference for Dublin or the West Coast.

The successful candidate will manage technical service activities, complain handling, and device repairs, while coordinating with the EMEA service team and ensuring regulatory compliance.