EMEA Employee Assistance & Crisis Lead

Accenture; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Accenture in Dublin is seeking an Employee Assistance Manager EMEA to lead regional staff support during security incidents and crises. You will coordinate with Corporate Security, HR, and external partners to ensure timely information, assistance, and access to resources for employees across Europe, the Middle East and Africa.

The role requires strong crisis management, incident response, and data-driven reporting.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in corporate security crisis management, emergency management, or risk management.
• Willingness to participate in on-call rotation.

Responsibilities

• Lead regional employee assistance during incidents and disruptions, coordinating support for affected staff.
• Serve as regional Employee Assistance lead during crisis activations and coordinate with security and external providers.
• Build partnerships with HR, Legal, Workplace Travel, Medical Assistance providers, and Executive Leadership to align with policies and regulations.
• Oversee complex employee assistance cases with confidentiality and data-driven improvements.
• Develop and maintain regional employee assistance procedures, playbooks, metrics, and executive reports for leadership.

Skills

Crisis management

Incident response

Leadership

Cross-functional collaboration

Data reporting

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Power BI

Archer

Job description

Accenture in Dublin is seeking an Employee Assistance Manager EMEA to lead regional staff support during security incidents and crises. You will coordinate with Corporate Security, HR, and external partners to ensure timely information, assistance, and access to resources for employees across Europe, the Middle East and Africa.

The role requires strong crisis management, incident response, and data-driven reporting.