Employee Assistance Manager EMEA at Accenture

Accenture; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Accenture in Dublin is seeking an Employee Assistance Manager EMEA to lead regional staff support during security incidents and crises. You will coordinate with Corporate Security, HR, and external partners to ensure timely information, assistance, and access to resources for employees across Europe, the Middle East and Africa.

The role requires strong crisis management, incident response, and data-driven reporting.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in corporate security crisis management, emergency management, or risk management.
• Willingness to participate in on-call rotation.

Responsibilities

• Lead regional employee assistance during incidents and disruptions, coordinating support for affected staff.
• Serve as regional Employee Assistance lead during crisis activations and coordinate with security and external providers.
• Build partnerships with HR, Legal, Workplace Travel, Medical Assistance providers, and Executive Leadership to align with policies and regulations.
• Oversee complex employee assistance cases with confidentiality and data-driven improvements.
• Develop and maintain regional employee assistance procedures, playbooks, metrics, and executive reports for leadership.

Skills

Crisis management

Incident response

Leadership

Cross-functional collaboration

Data reporting

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Power BI

Archer

Job description

Position: Employee Assistance Manager EMEA

Location: Dublin

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. “Across the globe, one thing is universally true of the people of Accenture: we care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Duties & Qualifications

Key Responsibilities

• Employee Assistance & Incident Response Lead regional employee assistance efforts during security incidents, natural disasters, political unrest, and other disruptive events. Coordinate support for employees impacted by: Travel disruptions and stranded travelers Crisis-related displacement and evacuations Urgent medical matters Employee fatalities Other employee support matters Ensure employees receive timely information, assistance, and access to appropriate company resources.
• Crisis & Emergency Management Serve as the regional Employee Assistance lead during crisis activations. Coordinate with Corporate Security, Crisis Management teams, and external assistance providers to support affected employees. Track employee welfare and provide leadership with regular situation updates. Support regional emergency response planning and preparedness initiatives.
• Cross-Functional Partnership Build strong partnerships with: Human Resources Legal Workplace Travel Medical Assistance providers Executive Leadership Ensure employee support activities align with company policies, employment practices, legal requirements, and regional regulations.
• Case Management Oversee complex employee assistance cases from initial notification through resolution. Maintain accurate documentation and ensure appropriate confidentiality of sensitive employee information. Identify trends and recommend process improvements to strengthen employee support capabilities. Coordinate with Accenture’s Corporate Security regional leads on incident detection and management.
• Program Management Develop and maintain regional employee assistance procedures and playbooks. Conduct after-action reviews following significant incidents and incorporate lessons learned into future planning. Support training and awareness initiatives for regional stakeholders. Develop, maintain, and analyze regional employee assistance program metrics, dashboards, and key performance indicators (KPIs) to identify trends, measure program effectiveness, and support data-driven decision‑making. Prepare executive‑level operational reports, performance reviews, and briefing materials by consolidating data, ensuring accuracy, consistency, and timely reporting for Corporate Security leadership and key stakeholders. Maintain comprehensive program documentation, including standard operating procedures (SOPs), process documentation, governance materials, and audit‑ready records to support compliance and operational excellence. Support monthly and quarterly operational reviews by collecting, validating, and presenting workforce, case management, incident, and program performance metrics while identifying opportunities for process improvement and enhanced reporting capabilities.

Basic Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of experience in one or more of the following: Corporate Security Crisis Management Employee Assistance Emergency Management Risk Management.
• Willingness to participate in an on‑call rotation and respond outside normal business hours when required.

Preferred Qualifications

• Experience supporting operations across Europe, the Middle East, and Africa.
• Familiarity with international travel risk management and emergency assistance providers.
• Knowledge of regional employment laws and privacy regulations impacting employee support.
• Experience working within a global Corporate Security organization.
• Crisis Management, Emergency Management, or Business Continuity certification (e.g., CBCP, MBCI, CEM) preferred.
• Experience managing complex employee incidents involving medical, travel, or security‑related issues.
• Demonstrated ability to coordinate cross‑functional stakeholders during high‑pressure situations.
• Strong understanding of crisis management principles and incident response.
• Excellent written and verbal communication skills.
• Ability to handle highly sensitive and confidential information with discretion.
• Experience working across multiple countries and cultures.
• Experience developing operational metrics, dashboards, and executive reporting.
• Demonstrated experience managing incident reporting, case management systems, and documentation processes.
• Ability to assess incident severity and appropriately escalating sensitive matters to executive leadership and cross‑functional stakeholders.
• Strong analytical skills with experience identifying trends and translating data into strategic recommendations.
• Proficiency with reporting and case management tools (e.g., ServiceNow, Power BI, Archer, or similar platforms) is preferred.

Key Competencies

• Crisis leadership and decision‑making
• Stakeholder management and executive communication

Application deadline: Ongoing Accenture reserves the right to close the role, if a suitable candidate is found.