EMEA Employee Assistance & Crisis Lead

Accenture; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Accenture in Dublin seeks an Employee Assistance Manager EMEA to lead regional support for employees during incidents and crises, coordinating with Global Protection and Security, HR, Legal, and Travel teams to ensure timely, compassionate assistance.

You will manage casework across Europe, the Middle East and Africa, build playbooks, track KPIs, and drive improvements while aligning with company policies and privacy requirements.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of experience in Corporate Security, Crisis Management, Employee Assistance, Emergency Management, or Risk Management.
• Willingness to participate in an on-call rotation and respond outside normal business hours.

Responsibilities

• Lead regional employee assistance during security incidents, disasters, and other disruptions.
• Coordinate with HR, Legal, Workplace, Travel, medical providers, and external vendors.
• Provide regular welfare updates and case management across the EMEA region.
• Develop regional employee assistance procedures, playbooks, and metrics.

Skills

Corporate Security

Crisis Management

Employee Assistance

Emergency Management

Risk Management

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Power BI

Archer

Job description

Accenture in Dublin seeks an Employee Assistance Manager EMEA to lead regional support for employees during incidents and crises, coordinating with Global Protection and Security, HR, Legal, and Travel teams to ensure timely, compassionate assistance.

You will manage casework across Europe, the Middle East and Africa, build playbooks, track KPIs, and drive improvements while aligning with company policies and privacy requirements.