Ecommerce & Website Support Specialist

Quality Tractor Parts; Athlone; On-site; EUR 25,000 - 33,000; Full time

Benefits offered by this job

Pension

EAP

Bike to Work

Canteen

TPBN1_IJ

Job summary

Quality Tractor Parts is seeking an ECommerce & Website Assistant to support daily operations of our websites and customer portal. This entry-level role suits someone with a basic understanding of websites, eCommerce, SEO and digital systems.

You will assist with product uploads, content updates, customer accounts, and API-related administration, with full training provided. Responsibilities include product and content updates, customer login support, portal administration, and basic SEO tasks.

Qualifications

• Basic understanding of websites and ecommerce.
• Good computer skills and confidence using online systems.
• Strong attention to detail.
• Good communication and customer service skills.
• Ability to learn new systems quickly.
• Organised and able to manage multiple tasks.
• Basic knowledge of HTML, CSS, JavaScript, JSON and TXT file formats.
• Ability to identify and troubleshoot simple website, content and data issues.

Responsibilities

• Add and update products, images and information on the website.
• Assist with website content updates, product pages and promotional campaigns.
• Check product data for accuracy and completeness.
• Report website issues and follow up with internal teams or external support providers.
• Help maintain a consistent look and feel across websites.
• Assist customers with login and account access issues.
• Create and manage customer portal accounts, permissions and basic account settings.
• Support customers with website navigation and online ordering queries.
• Escalate technical issues when required.
• Help improve customer adoption of the online portal.
• Update page titles, meta descriptions and image alt tags.
• Assist with basic SEO tasks and content optimisation.
• Monitor website links and report errors or missing information.
• Help improve website visibility in search engines.
• Support data checks involving HTML, CSS, JavaScript, JSON and TXT files.
• Work with IT, Sales, Customer Service and external partners when needed.
• Maintain records of website, customer login and API-related requests.
• Monitor basic website performance metrics.
• Assist with compiling reports from Google Analytics, Search Console or other tools.
• Track customer enquiries and support requests.
• Maintain simple documentation and process guides.

Skills

Websites & Ecommerce

Attention to detail

Customer service

Strong communication

Learn new systems

HTML/CSS/JS basics

Data troubleshooting

Tools

CMS platforms

Google Analytics

Google Search Console

APIs basics

Excel

Job description

Quality Tractor Parts is seeking an ECommerce & Website Assistant to support daily operations of our websites and customer portal. This entry-level role suits someone with a basic understanding of websites, eCommerce, SEO and digital systems.

You will assist with product uploads, content updates, customer accounts, and API-related administration, with full training provided. Responsibilities include product and content updates, customer login support, portal administration, and basic SEO tasks.