Content Operations Manager, eCommerce

Jobtailor; Dublin; On-site; EUR 55,000 - 90,000; Full time

Job summary

Jobtailor in Dublin is seeking a senior Content Operations Lead to guide multiple client accounts and drive scalable workflows across content updates, NPIs, SKU/ASIN uploads, and related activities.

You will foster a high-performing, collaborative team culture, coach members, optimise processes, and pursue automation and AI-enabled improvements to enhance productivity and quality of deliverables.

Qualifications

• Experience managing or leading content or eCommerce teams.
• Strong operational and organisational skills with workflow management.
• Proven ability to improve processes and scale ways of working.
• Experience with content platforms, automation tools, or AI-enabled workflows.
• Excellent communication with clients and stakeholders.
• Budget, timelines, or project delivery experience.
• Experience in eCommerce or digital agency environments is advantageous.

Responsibilities

• Lead and develop high-performing content teams across multiple client accounts.
• Oversee the delivery of content updates, NPIs, SKU/ASIN uploads, and related operational activity.
• Ensure high standards of quality, accuracy, and SLA adherence across all content outputs.
• Foster a collaborative, accountable, and solutions-focused team culture.
• Support the growth and development of team members through coaching and guidance.
• Develop and optimise scalable content workflows and operational processes.
• Identify inefficiencies and implement improvements to increase productivity and quality.
• Drive consistency and best practice across content operations.
• Monitor operational performance and proactively resolve delivery challenges.
• Lead initiatives focused on automation, AI adoption, and workflow optimisation.
• Evaluate tools and technologies that improve operational efficiency and scalability.
• Help shape the future direction of content operations through innovation and continuous improvement.
• Encourage a forward-thinking and process-driven mindset across the team.
• Support client meetings and contribute to content strategy discussions.
• Act as a key operational contact for content-related queries and escalations.
• Translate client objectives into clear delivery plans and operational priorities.
• Support resource planning, forecasting, and budget management across projects.

Skills

Content management

Operations management

Client communication

Process improvement

Workflow optimization

AI workflows

Team leadership

Budget management

Digital operations

Tools

Content platforms

Automation tools

AI-enabled workflows

Job description

• Lead and develop high-performing content teams across multiple client accounts
• Oversee the delivery of content updates, NPIs, SKU/ASIN uploads, and related operational activity
• Ensure high standards of quality, accuracy, and SLA adherence across all content outputs
• Foster a collaborative, accountable, and solutions-focused team culture
• Support the growth and development of team members through coaching and guidance
• Develop and optimise scalable content workflows and operational processes
• Identify inefficiencies and implement improvements to increase productivity and quality
• Drive consistency and best practice across content operations
• Monitor operational performance and proactively resolve delivery challenges
• Lead initiatives focused on automation, AI adoption, and workflow optimisation
• Evaluate tools and technologies that improve operational efficiency and scalability
• Help shape the future direction of content operations through innovation and continuous improvement
• Encourage a forward-thinking and process-driven mindset across the team
• Support client meetings and contribute to content strategy discussions
• Act as a key operational contact for content-related queries and escalations
• Translate client objectives into clear delivery plans and operational priorities
• Support resource planning, forecasting, and budget management across projects

Requirements

• Experience managing or leading content, digital operations, or eCommerce teams
• Strong operational and organisational skills, with experience managing workflows and resourcing
• Proven ability to improve processes and implement scalable ways of working
• Experience with content platforms, automation tools, or AI-enabled workflows
• Confident communicator with experience working directly with clients or stakeholders
• Commercial awareness with experience managing budgets, timelines, or project delivery
• Strong attention to detail and a proactive approach to problem solving
• Experience within eCommerce, retail, or digital agency environments is advantageous