eCommerce Assistant

Quality Tractor Parts; Athlone; On-site; EUR 25,000 - 33,000; Full time

Benefits offered by this job

Pension

EAP

Bike to Work

Canteen

TPBN1_IJ

Job summary

Quality Tractor Parts is seeking an ECommerce & Website Assistant to support daily operations of our websites and customer portal. This entry-level role suits someone with a basic understanding of websites, eCommerce, SEO and digital systems.

You will assist with product uploads, content updates, customer accounts, and API-related administration, with full training provided. Responsibilities include product and content updates, customer login support, portal administration, and basic SEO tasks.

Qualifications

• Basic understanding of websites and ecommerce.
• Good computer skills and confidence using online systems.
• Strong attention to detail.
• Good communication and customer service skills.
• Ability to learn new systems quickly.
• Organised and able to manage multiple tasks.
• Basic knowledge of HTML, CSS, JavaScript, JSON and TXT file formats.
• Ability to identify and troubleshoot simple website, content and data issues.

Responsibilities

• Add and update products, images and information on the website.
• Assist with website content updates, product pages and promotional campaigns.
• Check product data for accuracy and completeness.
• Report website issues and follow up with internal teams or external support providers.
• Help maintain a consistent look and feel across websites.
• Assist customers with login and account access issues.
• Create and manage customer portal accounts, permissions and basic account settings.
• Support customers with website navigation and online ordering queries.
• Escalate technical issues when required.
• Help improve customer adoption of the online portal.
• Update page titles, meta descriptions and image alt tags.
• Assist with basic SEO tasks and content optimisation.
• Monitor website links and report errors or missing information.
• Help improve website visibility in search engines.
• Support data checks involving HTML, CSS, JavaScript, JSON and TXT files.
• Work with IT, Sales, Customer Service and external partners when needed.
• Maintain records of website, customer login and API-related requests.
• Monitor basic website performance metrics.
• Assist with compiling reports from Google Analytics, Search Console or other tools.
• Track customer enquiries and support requests.
• Maintain simple documentation and process guides.

Skills

Websites & Ecommerce

Attention to detail

Customer service

Strong communication

Learn new systems

HTML/CSS/JS basics

Data troubleshooting

Tools

CMS platforms

Google Analytics

Google Search Console

APIs basics

Excel

Job description

The eCommerce & Website Assistant will support the day-to-day running of QTP's websites and customer portal. This entry level role would be suitable for someone with a basic understanding of websites, eCommerce, SEO and digital systems. The successful candidate will assist with product uploads, website content updates, customer account management, login issues, basic SEO tasks, API-related administration, and digital support activities. Full training will be provided.

Key Responsibilities

Website & Product Administration

• Add and update products, images and information on the website.
• Assist with website content updates, product pages and promotional campaigns.
• Check product data for accuracy and completeness.
• Report website issues and help follow up with internal teams or external support providers.
• Help maintain a consistent look and feel across websites.

Customer Portal & Account Support

• Assist customers with login and account access issues.
• Create and manage customer portal accounts, permissions and basic account settings.
• Support customers with website navigation and online ordering queries.
• Escalate technical issues when required.
• Help improve customer adoption of the online portal.

SEO & Website Maintenance

• Update page titles, meta descriptions and image alt tags.
• Assist with basic SEO tasks and content optimisation.
• Monitor website links and report errors or missing information.
• Help improve website visibility in search engines.
• Support ongoing website improvement projects.

Digital Systems & API Support

• Assist with customer API requests and setup administration.
• Help test website updates, customer portal changes and new features.
• Support data checks involving HTML, CSS, JavaScript, JSON and TXT files.
• Work with IT, Sales, Customer Service and external partners when needed.
• Maintain records of website, customer login and API-related requests.

Reporting & Administration

• Monitor basic website performance metrics.
• Assist with compiling reports from Google Analytics, Search Console or other tools.
• Track customer enquiries and support requests.
• Maintain simple documentation and process guides.

Knowledge, Skills & Experience Essential

• Basic understanding of websites and eCommerce.
• Good computer skills and confidence using online systems.
• Strong attention to detail.
• Good communication and customer service skills.
• Ability to learn new systems quickly.
• Organised and able to manage multiple tasks.
• Basic knowledge of HTML, CSS, JavaScript, JSON and TXT file formats.
• Ability to identify and troubleshoot simple website, content and data issues.

Desirable

• Basic understanding of SEO.
• Experience using a CMS or eCommerce platform.
• Knowledge of Excel.
• Experience in customer service or administration.
• Exposure to APIs, website integrations or data imports.
• Experience working with Google Analytics or Google Search Console.

Ideal Candidate Profile

• Recent graduate or someone looking to start a career in eCommerce.
• Positive attitude and willingness to learn.
• Good problem-solving skills.
• Comfortable working with customers and digital systems.
• Interested in websites, online sales and technology.
• Able to work independently after training.

Key Performance Indicators

• Website product updates completed accurately.
• Customer login and account requests handled promptly.
• Website content maintained and updated on time.SEO and website tasks completed as assigned.
• Customer support tickets resolved within agreed timeframes.
• Accuracy of product, customer and website data.

Skills: Website SEO Digital Systems

Benefits

• Pension
• EAP
• Bike to Work
• Canteen
• TPBN1_IJ