Dynamics 365 CRM Consultant - Transformation & Delivery (Hybrid)

BearingPoint Ireland; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Private health insurance

Pension contributions

Gym/club subscription

Wellness programmes

Mobile phone

Holidays

Job summary

BearingPoint Ireland is seeking a Microsoft Dynamics 365 CRM Functional Consultant to join our growing Dublin team. You will work with clients to design, configure and deliver Dynamics 365 Customer Engagement solutions that drive operational excellence and customer value.

The role emphasizes strong business analysis, requirements gathering, and effective collaboration with cross-functional teams. This position offers hybrid working arrangements and opportunities for continuous learning and

Qualifications

• Bachelor’s degree in business, IT, or related discipline.
• Minimum 3 years’ experience with Microsoft Dynamics 365 CRM (Customer Engagement).
• Microsoft certifications (e.g., Dynamics 365 Functional Consultant Associate) are desirable.
• Strong business analysis skills and understanding of sales, marketing, and customer service processes.
• Strong capability in requirements gathering, stakeholder workshops, process mapping, and functional solution design, with the ability to translate business requirements into structured outputs (e.g. user stories, functional specifications).
• Proven ability to work with technical teams to define and deliver customisations, integrations, and data migration strategies.
• Familiarity with Power Platform (Power Automate, Power Apps) is a plus.
• Excellent communication and stakeholder management skills.
• Proven problem-solving ability and adaptability in dynamic environments.

Responsibilities

• Collaborate with client stakeholders to understand business needs and translate them into CRM solution requirements.
• Design scalable Dynamics 365 solutions, including workflows, business rules, and integrations, aligned with client objectives.
• Configure CRM modules, entities, dashboards, and reports. Liaise with technical teams for custom development and data migration.
• Develop training materials and deliver user workshops to support adoption and change management.
• Define and execute test plans, including system and user acceptance testing, ensuring high-quality delivery.
• Contribute to project planning and delivery using Agile, Waterfall, or Hybrid methodologies.
• Advise clients on CRM enhancements and best practices, leveraging new features and industry trends.
• Provide post-implementation support and resolve functional issues as needed.

Skills

Dynamics 365 CRM

Business analysis

Requirements gathering

Stakeholder workshops

Process mapping

Functional design

Data migration

Power Platform

Communication

Adaptability

Education

Bachelor’s degree in business/IT

Microsoft certifications

Tools

Power Automate

Power Apps

Job description

BearingPoint Ireland is seeking a Microsoft Dynamics 365 CRM Functional Consultant to join our growing Dublin team. You will work with clients to design, configure and deliver Dynamics 365 Customer Engagement solutions that drive operational excellence and customer value.

The role emphasizes strong business analysis, requirements gathering, and effective collaboration with cross-functional teams. This position offers hybrid working arrangements and opportunities for continuous learning and