Duty Manager

Swim Ireland; Limerick; On-site; EUR 18,000 - 28,000; Part time

Benefits offered by this job

Pension scheme

Training and development opportunities

Supportive team environment

Access to leisure centre facilities

Job summary

Swim Ireland is expanding pool operations to operate an additional leisure facility in Askeaton, County Limerick. We are seeking friendly, professional, and organised Duty Managers to join our front-of-house team, reporting to Pool & Gym Managers to ensure a welcoming, supportive experience for members and guests.

You will be the first point of contact, with responsibilities including opening/closing, supervising operations, admissions, and on-site staff management, while upholding Swim

Qualifications

• Previous experience in a similar role is essential.
• Level 2 Swimming Teacher Qualification is required or advantageous.
• Pool Lifeguard Qualification is desirable but not essential.

Responsibilities

• Opening and closing the facility each day and managing reception duties.
• Supervising daily operation of the facility and pool, including staffing, security, safety, and cleanliness.
• Overseeing admissions, bookings, and cash handling.
• On-site staff supervision and handling inquiries/complaints to maintain high customer service levels.
• Monitoring equipment, supplies, and ensuring maintenance and repairs are carried out.

Skills

Customer service

Communication

IT skills

Organisational skills

Education

Level 2 Swimming Teacher Qualification

Pool Lifeguard Qualification

Tools

Microsoft Office

Legend POS

Job description

• Wellbeing & Inclusivity

Askeaton Pool & Leisure – Duty Manager (Part Time)

Swim Ireland is the National Governing Body (NGB) for Swimming, Water Polo, Diving and associated Aquatic Disciplines on the island of Ireland. Swim Ireland’s Head Office is based at Irish Sport HQ, National Sports Campus, Blanchardstown, Dublin 15 with circa 60 employees. Swim Ireland’s remit as a Governing Body is to increase participation, run the competitive aspect of our sport and to provide a framework for regulation. For further information, please see our website at www.swimireland.ie.

Role and Reporting Structure

In an exciting development, Swim Ireland is currently expanding pool operations to operate an additional leisure facility in Askeaton, County Limerick. We are now seeking friendly, professional, and organised Duty Managers to join our front-of-house team. As the first point of contact for our members and guests, reporting to our Pool & Gym Managers, you will play a key role in ensuring everyone feels welcome and supported. We pride ourselves on delivering excellent customer service and creating a positive experience for all our visitors.

Swim Ireland’s selection process aims to ensure that we get the right people recruited into the right role. We want to ensure that you have the best opportunity to display your skills and experience. Swim Ireland has identified Core Values that we consider to be integral to delivering exceptional service to our stakeholders. These Core Values are;

• Skills, Professionalism, Knowledge
• Wellbeing & Inclusivity
• Integrity and Excellence in Governance
• My Passion, Our Vision
• Teamwork & Collaboration

If selected for interview, you will be provided with a candidate support pack giving you information and guidance on the selection process.

Key Areas of Responsibility

Responsibilities for the Duty Manager include but are not limited to the following:

• Arranging for the opening and closing of the facility each day at the hours as fixed and assisting with the overall function of the reception area
• Supervising the day-to-day operation of the facility and pool, ensuring that required levels of staffing, security, safety and general cleanliness are maintained
• Supervising and checking admissions and bookings and accounting for all money received
• Supervising on site staff, handling enquiries and complaints and ensuring that an appropriate level of service is maintained, together with a high level of customer satisfaction.
• Ensuring that all equipment and supplies are controlled and recorded as required and that maintenance, cleaning and repairs are properly carried out
• Promote and deliver a high standard of customer service
• Operation of the chlorination, filtration, ventilation and heating plants and testing of pool water
• Supervising staff and activities in the facility
• Representing the Pool & Gym Managers as required, overseeing all activities, operations and staff on site to include the Swim Ireland Aquatics Academy programme
• Such other duties as may be assigned from time to time
• Provide information about facilities, classes, and events
• Support other team members and assist with administrative tasks as required

Education And Experience

• Previous experience in a similar role is essential
• Pool plant management experience and qualifications are an advantage but not essential, training will be provided
• Level 2 Swimming Teacher Qualification
• Pool Lifeguard Qualification
• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• IT skills (e.g., Microsoft Office, Legend Point of Sale system or comparable system)

Key Qualities

• Ability to work flexible hours, including evenings and weekends
• Patience, enthusiasm, and a positive attitude.
• Ability to work independently and as part of a team.
• Ability to manage sensitive and confidential information with discretion.
• Strong work ethic, flexibility, and adaptability.
• Excellent interpersonal and communication skills and the ability to engage with a wide range of people.
• Strong attention to detail.
• Excellent customer service skills.
• Ability to work under pressure and to meet deadlines.

Benefits

• Access to leisure centre facilities
• Training and development opportunities
• Supportive team environment
• Pension scheme

Essential Requirements

• Be eligible to work in Ireland.

Applicants should note that this list is not exhaustive and is subject to change as required as appropriate.

Remuneration and Location

• The package will include a salary commensurate with qualifications and experience. Please note that this role includes evenings and weekends.
• Position Tenure: 2-year fixed term part-time contract.
• Position Location: Askeaton Swimming Pool, Askeaton, County Limerick.

Appointment will be made subject to satisfactory: Safeguarding and vetting requirements; and reference checks.

At Swim Ireland, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every element in the job description, we encourage you to apply anyway. You may be just the right candidate to for this or other roles. Swim Ireland is an Equal Opportunities Employer.