Duty Manager

The Lakeside Hotel & Leisure Centre; Ballina; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

The Lakeside Hotel & Leisure Centre is seeking an experienced Duty Manager to lead by example across all departments, ensuring outstanding service for every guest touchpoint. You will take ownership of day-to-day operations, contribute to staff development, and uphold brand service standards in a fast-paced hospitality environment.

Designed for a proactive leader, this role requires strong supervision of F&B operations, close collaboration with department heads, and a hands-on approach to guest

Qualifikationen

• Proven experience at management level in Food & Beverage operations within the hospitality industry
• Strong leadership and people management skills with the ability to liaise effectively with Heads of Departments and lead teams during critical situations
• Excellent guest service orientation with demonstrated ability to handle complaints professionally and deliver service recovery
• High attention to detail with strong organizational skills and the ability to manage multiple priorities across various operational areas

Aufgaben

• Liaise with all HODs daily to ensure sufficient staffing levels
• Ensure the operation across areas runs to agreed standards and address discrepancies
• Be operationally responsible for service delivery and standards when on duty
• Patrol the building to ensure exits are unobstructed and in proper order
• Maintain lobby presence during peak check-in/out, lunch, and banqueting periods
• Ensure the highest level of cleanliness in all areas
• Interact with customers to obtain feedback and address guest problems
• Keep signage up to date and professionally displayed
• Lead the team during fire alarm scenarios
• Oversee back-of-house areas for cleanliness and condition
• Handle all complaints calmly and recover service
• Involve in training and complete projects as directed by Operations Manager
• Maintain all relevant Duty Manager documentation

Kenntnisse

Leadership

People management

Guest service orientation

Jobbeschreibung

The Lakeside Hotel & Leisure Centre is seeking an experienced and proactive Duty Manager to play a key role in our operations team. This is an opportunity to work in a dynamic environment where no two days are the same, leading by example across all departments while ensuring our guests receive outstanding service at every touchpoint. If you thrive in a fast-paced setting, have strong Food & Beverage management experience, and are ready to take ownership of day-to-day operations, this is the role for you.

MAIN DUTIES:

• Reporting to the Operations Manager , your job will be to assist in the smooth and efficient running of the hotel's operations ensuring standards and guest satisfaction are maintained always thus ensuring revenue is maximized.
• Position oversees the development and implementation of staff and standards to ensure implementation of the brand service strategy and brand initiatives.
• To participate in the duty management schedule along with other managers.
• Previous Experience at management level on Food & Beverage departments is essential.

RESPONSIBILITIES:

• To liaise with all HOD’s daily to ensure sufficient staffing levels.
• To ensure that the operation in all areas is running to the agreed standard and follow up any discrepancies with the relevant HOD’s
• To be operationally responsible for the service delivery and standards throughout the entire building when on duty.
• To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.
• To be present around the building always during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant and around the banqueting area during the peak tea/coffee times.
• To ensure that the highest level of cleanliness is upheld in all areas of responsibility.
• Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.
• Ensure that all signage throughout the building is up to date, in the correct standard and professionally displayed.
• Patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.
• To take control and lead the team in the event of a fire alarm or pre-alarm scenario.
• Ensure that the back of house areas are in clean and proper condition.
• To handle all complaints in a calm, organized and discreet manner ensuring complete service recovery every time.
• To get involved in and carry out training in the hotel.
• To complete all projects within the required time frame as directed by the Operations Manager.
• To ensure that all relevant Duty Manager Documentation is in place.

REQUIREMENTS:

• Essential: Proven experience at management level in Food & Beverage operations within the hospitality industry
• Strong leadership and people management skills with the ability to liaise effectively with Heads of Departments and lead teams during critical situations
• Excellent guest service orientation with demonstrated ability to handle complaints professionally and deliver service recovery
• High attention to detail with strong organizational skills and the ability to manage multiple priorities across various operational areas