Dutch-Speaking SaaS Onboarding Specialist

Personio; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

28 days vacation

Remote-friendly approach

Impact Day

Family leave and sabbatical options

Pre-IPO equity

Job summary

Personio in Ireland is seeking a Customer Onboarding Specialist for the Dutch-speaking region. You’ll drive onboarding and product adoption across customer teams, helping HR departments unlock real value with every step of their onboarding journey.

You’ll collaborate with Sales, Growth, Customer Success and Product to tailor guidance, manage multiple onboarding projects, and ensure a smooth, trust-based experience from day one.

Qualifications

• Languages: Fluent in Dutch and English (both mandatory).
• Experience: 4+ years in a customer-facing SaaS, B2B, or B2C role.
• Project management: Proven ability to manage multiple projects and priorities.
• Tech savvy: Quick to learn new products and become a Personio expert.
• Communication: Outstanding interpersonal skills, able to simplify complex topics.
• Growth mindset: Adaptable, resilient, and motivated to improve how we deliver value.

Responsibilities

• Lead Onboarding: Guide new customers through seamless setup and integration, ensuring Personio becomes an indispensable part of their HR routine.
• Product Adoption: Champion product usage, boosting customer retention and lifetime value.
• Consultative Guidance: Host regular meetings to understand customer needs, provide tailored advice, and maximize Personio’s impact.
• Project Management: Juggle multiple onboarding projects in parallel, keeping timelines and budgets on track while delivering a personalized experience.
• Issue Resolution: Triage and troubleshoot customer issues, collaborating with internal teams and escalating bugs as needed.
• Relationship Building: Forge strong, trust-based relationships, handle conflicts with care, and spot opportunities for upselling.
• Internal Collaboration: Partner with Sales, Growth, Customer Success, and Product teams to deliver exceptional outcomes and share customer insights.
• Knowledge Sharing: Support new joiners, contribute to documentation, and elevate team processes through your expertise.

Skills

Dutch language

English language

Customer-facing SaaS

Project management

Communication

Growth mindset

Job description

Personio in Ireland is seeking a Customer Onboarding Specialist for the Dutch-speaking region. You’ll drive onboarding and product adoption across customer teams, helping HR departments unlock real value with every step of their onboarding journey.

You’ll collaborate with Sales, Growth, Customer Success and Product to tailor guidance, manage multiple onboarding projects, and ensure a smooth, trust-based experience from day one.