Dublin IT Support Engineer — DevOps & Hardware

Sony Playstation; Dublin; On-site; EUR 52,000 - 76,000; Full time

Job summary

Sony Interactive Entertainment in Dublin is seeking an Engineering Services Support Engineer to be the go‑to person for day‑to‑day IT support in our Dublin office, working with a Bristol‑based IT Team. The role blends first‑ and second‑line support with hardware and development‑kit maintenance.

You will own incidents from first contact to resolution, support Windows 11 and Mac OS, expand Linux knowledge, manage device lifecycles, and create clear guidance for colleagues.

Qualifications

• Experience in a service desk, desktop support or IT support environment.
• Strong, hands‑on Windows 11 & MacOS troubleshooting skills.
• A genuine interest in developing skills in DevOps tools and automation.
• A structured approach to problem‑solving and the analytical skills to work from symptoms and evidence to a clear next step.
• Good understanding of network foundations and strong grasp of core networking technologies.
• Confidence working with physical hardware as well as software.
• Excellent communication skills, sound judgement and a genuine sense of ownership for the people and services you support.
• A self‑driven, highly organised approach, with the ability to prioritise competing demands, spot what needs attention and take action without requiring close supervision.

Responsibilities

• Own the full range of first and second‑line support for Dublin colleagues, taking issues from first contact through to resolution and keeping people informed throughout.
• Support Windows 11 & Mac OS devices and applications, with opportunities to use and grow your Linux knowledge.
• Manage incidents and requests in the service desk, keeping tickets accurate, prioritised and moving through to a clear resolution.
• Set up equipment for new starters, manage device lifecycle, moves and changes, troubleshoot hardware and peripherals, and maintain accurate asset records.
• Build trusted relationships with a technically experienced developer community and translate complex issues into clear, useful updates.
• Maintain and organise our development kits, including tracking their location and status, managing the physical layout, completing approved firmware updates and fulfilling developer requests.
• Use SSH and diagnostic tools to connect to devices and help investigate issues across both hardware and software.
• Use device management solutions for client and patch management and vulnerability‑management activities, investigating exceptions and helping ensure remediation work is completed and evidenced.
• Create and update process documentation, troubleshooting guidance and knowledge articles in Confluence.
• Work closely with colleagues in Bristol, escalating third‑line issues to the Infrastructure team while retaining ownership and helping with the wider service desk queue when needed.

Skills

Windows 11 troubleshooting

MacOS troubleshooting

Linux knowledge

DevOps interest

Problem solving

Networking fundamentals

Communication

Ownership

Tools

Jira Service Management

KACE

Qualys

Confluence

Docker

Kubernetes

Job description

Sony Interactive Entertainment in Dublin is seeking an Engineering Services Support Engineer to be the go‑to person for day‑to‑day IT support in our Dublin office, working with a Bristol‑based IT Team. The role blends first‑ and second‑line support with hardware and development‑kit maintenance.

You will own incidents from first contact to resolution, support Windows 11 and Mac OS, expand Linux knowledge, manage device lifecycles, and create clear guidance for colleagues.