Donor Experience Assistant – Temporary Role

Lex Consultancy; Dublin; In loco; EUR 18.000 - 26.000; Tempo pieno

Descrizione del lavoro

Lex Consultancy is recruiting a Donor Experience Assistant for a temporary role in Dublin, Ireland. The position offers €16 per hour for a 37.5-hour week, with a contract through January 2027.

The role focuses on donor care, data handling, and administration within a charity fundraising team. Responsibilities include processing donations, updating CRM records, issuing acknowledgements, and supporting campaigns and donor communications.

Competenze

• Previous experience in customer service, administration, donor care, fundraising or a similar role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy when working with data and databases.
• Good organisational skills with the ability to manage competing priorities.
• Confident using IT systems and Microsoft Office.
• A professional, friendly and empathetic approach.
• Ability to work effectively as part of a team.
• Previous experience working within the charity or not-for-profit sector, or experience using a CRM system, would be advantageous.

Mansioni

• Provide excellent donor care by responding to queries professionally and efficiently.
• Process donations and maintain accurate donor records.
• Update and maintain CRM databases, ensuring a high level of accuracy.
• Issue donor acknowledgements and support regular donor communications.
• Assist with fundraising campaigns and donor engagement activities.
• Liaise with internal teams to ensure a smooth and positive donor experience.
• Provide general administrative support to the fundraising team as required.
• Receptionist or front desk experience, including welcoming visitors and handling enquiries

Conoscenze

Customer service

Donor care

Administration

CRM systems

Microsoft Office

Front desk experience

Strumenti

CRM systems

Microsoft Office

Descrizione del lavoro

Donor Experience Assistant – Temporary Role

Dublin 1, Ireland
Temporary contract until January 2027
€16 per hour | 37.5 hours per week

Are you detail-oriented, donor-focused, and passionate about making a difference?

Our client, a well-established charity, is seeking a Donor Experience Assistant to join their fundraising team on a temporary basis until January. This is an excellent opportunity for someone with experience in customer service, donor care, fundraising or administration who enjoys working with people, data and systems.

Key Responsibilities

• Provide excellent donor care by responding to queries professionally and efficiently.
• Process donations and maintain accurate donor records.
• Update and maintain CRM databases, ensuring a high level of accuracy.
• Issue donor acknowledgements and support regular donor communications.
• Assist with fundraising campaigns and donor engagement activities.
• Liaise with internal teams to ensure a smooth and positive donor experience.
• Provide general administrative support to the fundraising team as required.
• Receptionist or front desk experience, including welcoming visitors and handling enquiries

Key Requirements

• Previous experience in customer service, administration, donor care, fundraising or a similar role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy when working with data and databases.
• Good organisational skills with the ability to manage competing priorities.
• Confident using IT systems and Microsoft Office.
• A professional, friendly and empathetic approach.
• Ability to work effectively as part of a team.

Previous experience working within the charity or not-for-profit sector, or experience using a CRM system, would be advantageous.

If you are passionate about providing excellent service and would like to contribute to an organisation making a real difference in the community, we would love to hear from you.