Diner Operations Manager: Lead Service & KPIs

Centra; Dublin; On-site; EUR 28,000 - 38,000; Full time

Job summary

Centra in Dublin is seeking a hands-on Diner Manager to oversee daily operations and ensure customers receive the best service and fresh food offerings.

You will drive sales and profitability by leading a team, managing rosters and leave records, and ensuring presentation and compliance with planograms. Occasional work in the deli/fresh foods section is required; prior fast-food experience and KPI-driven reporting are essential.

Qualifications

• Experience in a fast-food environment.
• Team player with ability to multitask in a fast-paced setting.
• Ability to meet KPIs and targets.
• Strong ability to read and act on reports.
• Proficient in Microsoft Office (Excel, Word).
• HACCP training is an advantage but not required.

Responsibilities

• Oversee and ensure the smooth running of the diner.
• Set, monitor, and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Owner.
• Manage employee rostering and annual leave and maintain accurate and secure records.
• Ensure merchandising and presentation of diner is always of the highest standard and in accordance with relevant planograms and guidelines.
• Develop and promote good communication between employees and management in a safe, respectful, and inclusive environment.
• Deal with all customer queries efficiently, professionally, and consistent with diner policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Fast-food exp

Teamwork

Multitasking

KPI targets

Reporting

MS Excel

MS Word

HACCP knowledge

Tools

MS Excel

MS Word

Job description

Centra in Dublin is seeking a hands-on Diner Manager to oversee daily operations and ensure customers receive the best service and fresh food offerings.

You will drive sales and profitability by leading a team, managing rosters and leave records, and ensuring presentation and compliance with planograms. Occasional work in the deli/fresh foods section is required; prior fast-food experience and KPI-driven reporting are essential.