Digital Systems Analyst – Maternity Cover

Trócaire; Maynooth; On-site; EUR 35,000 - 40,000; Full time

Job summary

Trócaire, an international NGO in Ireland, seeks an Enterprise Systems professional to manage Salesforce and Unit4, design system improvements, and lead projects.

You will provide day-to-day support, train users, and liaise with suppliers to ensure security and performance. Hybrid work is available; salary range €35,000–€40,000 with benefits and a closing date of 5th August 2026.

Qualifications

• Education/experience in IT services or IT support; Salesforce or Unit4 experience.
• Experience delivering IT service delivery using ITIL.
• Experience in NGO or non-profit environment desirable.

Responsibilities

• Administer Salesforce and Unit4 ensuring performance, security and configuration.
• Provide design/upgrade input for enterprise systems and document specs.
• Lead enterprise system improvement projects with scope, timelines and resources.
• Provide day-to-day support and training; liaise with 3rd party suppliers to resolve issues.

Skills

Strong technical skills

Excellent communication

Training material development

Project management

Team collaboration

Education

IT qualification or equivalent hands-on experience

Tools

Salesforce administration tools

Unit4 Business World (Agresso)

ITIL framework

Job description

About Trócaire

Trócaire is an International NGO. We work with local partners in the world’s most at‑risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East. We work towards five goals:

• Promote Access to Justice
• Achieve Climate & Environmental Justice
• Ensure Women & Girls’ Protection, Voice & Influence
• Save Lives and Protect Human Dignity
• Mobilise the Public on the island of Ireland to achieve Global Justice

Our work is rooted in Catholic Social Teaching and in our values of Solidarity, Courage, Participation, Perseverance and Accountability.

Key Responsibilities

System Administration

• Administer and manage Salesforce and Unit4 (Agresso) ensuring optimal performance, security, and configuration.
• Maintain and update the Role‑Based Access Control (RBAC) matrix for Salesforce and Unit4.
• Maintain detailed system configuration and access management documentation.

Enterprise Systems Design and Improvement

• Provide technical and functional expertise in the design and enhancement of enterprise systems.
• Conduct in‑depth analysis of existing systems to identify optimisation opportunities.
• Develop and propose improvements to system functionality, workflow and user experience.
• Create detailed technical specifications for system enhancements and new feature implementations.
• Evaluate emerging technologies and their potential application to Trócaire's enterprise systems.

Organisational Project Management

• Lead and manage enterprise system improvement projects from conception to implementation.
• Develop comprehensive project plans, including scope, timelines, resources and deliverables.
• Coordinate cross‑functional teams to ensure successful project execution.
• Conduct thorough impact assessments and change management planning.
• Implement and monitor project metrics to track success and drive continuous improvement.

Day‑to‑Day Support

• Provide backup support for monitoring the Digital Services helpdesk functions.
• Ensure seamless resolution of incidents and requests during primary staff absence.
• Liaise with 3rd party suppliers to resolve critical system issues.
• Conduct targeted application training to maintain system user proficiency.

To take on other duties that may be assigned by the Head of Enterprise Systems.

Essential Requirements

Education: IT qualification or equivalent hands‑on experience.

Experience: Minimum of 3 years experience in an IT Services or IT Support role, experience in Salesforce (administration, configuration or development) or Unit4 Business World (Agresso); experience with both platforms is highly desirable. Experience in providing IT Service Delivery using the ITIL framework and experience with software applications, particularly in an NGO or non‑profit environment, is highly desirable.

Skills:

• Strong technical skills and the ability to quickly learn and teach new software applications.
• Familiarity with Salesforce administration tools (e.g., Flow, reports, user management) and/or Unit4 Business World financial modules.
• Excellent communication and interpersonal skills, with a strong ability to convey complex information in an understandable manner.
• Proficiency in developing training materials using Microsoft Office, e‑learning platforms and other relevant tools.
• Strong organisational and project management skills.

Qualities:

• Highly organised, proactive and self‑motivated.
• Ability to solve complex problems.
• Work effectively independently and as part of a team, good team player and willing to assist and share knowledge.
• Detail focused.
• Delivery and service focused.

What We Can Offer You

Trócaire offers a competitive package of salary and benefits. We have an excellent range of work‑life balance friendly policies including hybrid and flexible working. The salary for this role ranges from €35,000 – €40,000.

Closing date for applications is 5th August 2026.

Safeguarding – Preventing Abuse and Exploitation

Trócaire is committed to safeguarding people from exploitation and/or abuse by our employees or others working on our behalf or as a result of our programmes or activities. Trócaire has specific policies on this commitment (including a Global Code of Conduct, Global Safeguarding Policy) which outline the expected behaviour and the responsibility of all employees, consultants and other organisational representatives. As an employee of Trócaire you are required to abide by these policies. More information on Trócaire’s safeguarding policies available here.

Diversity and Inclusion

We welcome diverse applicants to join our inclusive workforce. Trócaire is an equal opportunities employer. We are an organisation that embraces diversity and inclusion. We welcome applicants from diverse backgrounds to bring their experiences and perspectives to Trócaire.

Diversity and Inclusion statement available here.