Digital Designer & Content Operations Specialist

E-Frontiers; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

E-Frontiers in Dublin is seeking a versatile Digital Designer & Content Operations Specialist to support government digital products. You will bridge design, content, and operations to deliver accessible, clear experiences and smooth day-to-day delivery across multiple services.

Collaborating with product, design, and engineering teams, you will translate complex information into user-friendly communications, maintain content libraries, and contribute to design systems and live service readiness.

Qualifications

• Experience with content management systems (CMS).
• Proficiency in Figma and design tooling.
• Excellent plain-English writing and editing.
• Strong understanding of accessibility and usability standards.
• Experience supporting live digital products in a service delivery environment.
• Ability to manage multiple priorities across products.
• Strong stakeholder engagement and collaboration.
• Experience in the Public Sector and agile environments.
• Experience contributing to or working with a design system.
• Ability to create video or visual content.
• Familiarity with public sector or large-scale digital platforms.
• Exposure to AI-enabled or conversational interfaces.
• Basic knowledge of HTML/CSS.

Responsibilities

• Provide design support across multiple digital products, ensuring alignment with the Government Design System.
• Create user journeys, flows, page layouts, and visual assets.
• Contribute to the development and adoption of design systems, guiding stakeholders.
• Collaborate with service designers, developers, and product managers to deliver accessible, high-quality digital services.
• Create, edit, and manage content within a CMS environment (e.g. Wagtail or similar).
• Apply plain English principles to ensure content is clear and user-friendly.
• Structure and optimise content for usability and accessibility.
• Review and improve existing content in line with service design best practices.
• Develop materials to support products transitioning into live service (visual guides, onboarding assets, videos).
• Translate complex technical concepts into clear communications.
• Support go-live readiness with consistent messaging.
• Maintain documentation and content libraries; help manage workflows between teams.
• Contribute to continuous improvement of internal processes and templates.

Skills

CMS

Plain English writing

Accessibility standards

Live digital products

Stakeholder engagement

Public Sector experience

Agile environments

Design system

AI-enabled interfaces exposure

HTML/CSS basics

Video/visual content

Large-scale platforms familiarity

Tools

Figma

Job description

Digital Designer & Content Operations Specialist

Dublin, Ireland (Hybrid)

Overview

We are seeking a versatile Digital Designer & Content Operations Specialist to support a suite of high-impact government digital products.

This role sits at the intersection of design, content, and operations, supporting the transition of products into a DevOps model. You will work closely with product, design, and engineering teams to create clear, accessible digital experiences while ensuring smooth day-to-day operational delivery.

This is an ideal opportunity for someone who is design-led, detail-oriented, and passionate about simplifying complex information, with the ability to balance creative work with operational responsibilities.

Key Responsibilities

• Provide design support across multiple digital products, ensuring alignment with the Government Design System
• Create user-centred design outputs including user journeys, flows, page layouts, and visual assets
• Contribute to the development and adoption of design systems, providing guidance to internal and external stakeholders
• Collaborate with service designers, developers, and product managers to deliver accessible, high-quality digital services
• Create, edit, and manage content within a CMS environment (e.g. Wagtail or similar)
• Apply plain English principles to ensure content is clear, inclusive, and user-friendly
• Structure and optimise content for usability and accessibility
• Review and improve existing content in line with service design best practices
• Develop materials to support products transitioning into live service, including:
• Visual guides and onboarding assets
• Short instructional or promotional videos
• Translate complex technical concepts into clear, user-friendly communications
• Support go-live readiness by ensuring consistent and accurate messaging
• Maintain and update materials as products evolve (e.g. Digital Wallet and other government services)
• Responding to support requests
• Creating onboarding and training materials
• Maintaining documentation and content librariesHelp manage workflows between product, design, and content teams
• Contribute to continuous improvement of internal processes and templates

Skills & Experience

• Experience working with content management systems (CMS)
• Proficiency in design tools such as Figma
• Excellent plain English writing and editing skills
• Strong understanding of accessibility and usability standards
• Experience supporting live digital products in a service delivery environment
• Ability to manage multiple priorities across different products
• Strong stakeholder engagement and collaboration skills
• Experience working within Public Sector
• Experience working in Agile environments
• Experience contributing to or working with a design system
• Ability to create video or visual content
• Familiarity with public sector or large-scale digital platforms
• Exposure to AI-enabled or conversational interfaces
• Basic knowledge of HTML/CSS

Why Join?

• Work on high-impact national digital products
• Collaborate in a multidisciplinary, supportive environment
• Gain exposure to emerging technologies and digital innovation
• Play a key role in shaping how government services are designed and experienced