Digital Business Analyst

Accenture UK & Ireland; Dublin; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Pension contributions

Private health insurance

Employee share scheme

Discounted gym membership

Emergency caring facilities

2 days’ leave for charitable work

Professional membership

Community events

Job summary

Accenture Ireland, within the Song Design & Digital Projects team, seeks a Digital Business Analyst to drive digital product design across apps, websites and CRM projects. You will gather requirements, shape customer experiences and deliver value through collaborative cross-functional work.

Join a fast-paced, client-centric environment with opportunities to mentor colleagues and work with cutting-edge design systems, AI tooling and multi-location teams.

Qualifications

• 4+ years of working on customer/digital projects from vision through to delivery.
• Experience delivering Web, Mobile and eCommerce projects on leading platforms.
• Experience with customer/digital design projects with UX/UI teams.
• Experience running workshops to capture business and technical requirements.
• Experience using AI tools to shape and refine requirements.
• Experience with AI-native engineering practices and major AI providers.

Responsibilities

• Plan and lead business requirements workshops with stakeholders.
• Create detailed business requirements for customer experiences.
• Develop and validate business cases with value identification.
• Capture insights from stakeholder interviews to shape product features.
• Support clients on feature prioritisation and backlog grooming.
• Create user stories and maintain product backlog.
• Apply design thinking and agile methods to deliver benefits.
• Own projects end-to-end and remove obstacles to deliver results.
• Coordinate multi-team efforts across locations and disciplines.

Skills

Digital project delivery

Web/Mobile/eCommerce

UX/UI collaboration

AI for requirements

Agile methodologies

Stakeholder interviews

Requirements workshops

Education

Relevant 3rd level qualification

SAFe Certification

PMP Certification

AI certification

Tools

Jira

Confluence

Figma

Job description

Role: Digital Business Analyst
Level: 9 - Specialist
Location: Dublin
Practice: Accenture Song - Design & Digital Products
Years of Experience: 4+

About Accenture:

Do you want to help leading organisations launch world class human-centric products & platforms that re-imagine experiences with digital, data, AI and technology at their core?

Then come and join our Accenture Ireland Song Design & Digital Projects team.

Our teamaccelerates growth and value for our clients through sustained customer relevance. We are a bold and generous team of creatives, designers, technologists, strategists and engineers working together to make possibilities a reality. We are purpose-built to help businesses serve the modern customer and their ever-evolving needs.

As part of our team, you will help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance.

You will learn and grow within an innovative culture that thrives on shared success, diverse and innovative ways of thinking that enables boundary-less opportunities that can drive your career in new & exciting ways. This is a fast-paced and client-centric focused environment. We have a constant focus on our people development and a collaborative and mutually encouraging culture.

As part of our team, you will be working with cutting-edge design systems and digital platforms, and you will have the opportunity to develop a wide range of new skills on the job.

If this sounds like you, we would love to hear from you!

Role Overview:

As a Digital Business Analyst you will drive the digital product design. Focusing on delivering leading customers experiences across digital channels (e.g. app / website / CRM) projects from requirements gathering and definition, customer experience design through to delivery and roll out to end customers.

Key tasks and responsibilities:

• Planning and leading business requirements workshops, including requirements write up
• Developing detailed and clear business requirements to enable customer experience design and development teams to deliver leading customer experiences for customers
• Business case creation including value identification and measurement
• Conducting customer stakeholder interviews to capture business insights and requirements
• Support and provide direction to client product owners on feature prioritisation
• User story creation and product backlog creation and ongoing backlog grooming
• Utilise design thinking and agile methodologies to deliver customer and business benefits in a timely manner
• Owns projects from beginning to end, eliminates obstacles and takes responsibility for getting results for our clients and their customers
• Acts as a project coordinator for digitally based projects, managing resources, stakeholders and relationships across teams internally and with the client
• Brings together people from creative, business and technical backgrounds, often across multiple dispersed teams, to collaborate for project success
• Effectively communicates with client and project teams alike, from requirement gathering and expectation management, to communicating vision and team collaboration
• Develops and mentors' colleagues and team members at different levels of experience and with different skill sets

Knowledge, experience, and technical skills:

• 4+ years of working on customer / digital projects from vision through to delivery
• Experience in the delivery of Web, Mobile and eCommerce projects based on leading technology platforms
• Experience of customer / digital design projects, working with Service, UX and UI designers, front-end developers, data engineers and digital marketers
• Experience in running business and technology workshops to capture business and technical product requirements
• Experience utilising AI tools and agentic AI to capture, shape and refine requirements
• Experience in AI Native engineering practices delivering enterprise ready AI agents with familiarity of leading AI providers (e.g. Anthropic, Google, OpenAI etc)
• Experience of working with multi-location teams is preferable
• Experience of working in complex, matrix organisations is preferable
• Experience of Atlassian tooling (Jira, Confluence) or equivalent is an advantage
• Experience of Figma tooling or equivalent is an advantage

Qualifications

• Relevant 3rd level qualification – design, technology, other
• Agile Certification such as SAFe is an advantage
• PMP Certified or similar qualification an advantage
• AI certification or similar qualification an advantage

What does Accenture, offer you?

Working at Accenture means joining a company that prides itself on being Truly Human. In addition to a competitive base salary, you’ll also have an extensive benefits package that includes:

• Pension contributions
• Private health insurance
• Employee share scheme
• Discounted gym membership
• Emergency caring facilities
• 2 days’ leave per year for charitable work of your choice
• Professional membership
• Community events

Does this appeal to you?

If so, we wish to hear from you

Please also note that Accenture is an equalopportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Visit us at www.accenture.com.