Strategy & Growth Consultant

Accenture PLC; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Pension

Private health insurance

Discounted gym membership

Charity leave (2 days)

Job summary

Accenture PLC in Dublin, Ireland seeks a Strategy & Growth Consultant to join the Accenture SongService practice. You will work on customer strategy, growth consulting, and front-office transformation, partnering with high-performing teams.

The role focuses on AI-enabled customer experiences, new operating models, and growth opportunities. Role requires 3+ years’ experience in customer transformations, strong analytical and leadership skills, and familiarity with agile methods.

Qualifications

• 3+ years in design and delivery of customer impacting transformations or front-office operating model change.
• Experience managing risks and engaging senior stakeholders.
• Exposure to AI, automation or personalization initiatives desirable.

Responsibilities

• Lead and contribute to large-scale transformation programmes for customer experience improvement.
• Define roadmaps and change plans translating vision into actionable steps.
• Collaborate with cross-functional teams across proposal to delivery stages.
• Facilitate design workshops and stakeholder engagements.
• Apply design thinking to create customer propositions and pricing strategies.

Skills

Analytical thinking

Problem-solving

Communication skills

Risk management

Agile delivery

Design thinking

Project management

Education

Bachelor’s degree or equivalent

Tools

Agile methodologies

Job description

Role: Strategy & Growth Consultant

Practice: Accenture SongService

Areas of Work: Customer Strategy & Growth Consultant

Level: 9 - Consultant

Location: Dublin, Ireland

Years of Exp: 3+ years

About Accenture & Accenture Song

Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Accenture Song is our customer organisation and works with clients across their marketing, sales and services functions. We create growth through relevance for our clients and provide a creative playground of imagination and technology. The Service Team is part of Accenture Song and is dedicated to helping clients define, plan and deliver changes that impact end customers and the front-office including:

• Moving organisations to a more customer-centric model and creating compelling customer propositions
• Redefining customer journeys and personalising interactions using multi-channel strategies
• Utilising the power of customer data to optimise customer engagements
• Blending physical and digital engagement models to give customers a seamless service model
• Using new technologies & platforms to deliver business and operating models change

About the Role

You’ll work within high-performing teams on large-scale transformation programmes, helping clients use leading technologies to improve customer experience and build lasting relationships. Your expertise and skills should include the following focus areas:

AI & Digital Transformation

• Leveraging AI, automation, and emerging technologies to redesign customer experiences, improve operational efficiency, and unlock new sources of growth
• Front-office operating model change for B2B and B2C organisations
• Identifying growth opportunities and shaping strategies to deliver them
• Translating strategic vision into a clear roadmap for change
• Designing customer-facing propositions, offerings, and pricing strategies
• Supporting digital transformation delivery, including building and tracking business cases and measuring value through improved customer experience or reduced cost-to-serve

Customer-Centricity

• Supporting the delivery of AI-enabled customer engagement and personalisation solutions that enhance customer experiences and business outcomes
• Customer-centric process redesign, using creativity and design thinking
• Introducing new ways of working to client organisations
• Leading and facilitating design workshops

Interpersonal Skills & Ways of Working

• Strong analytical, problem-solving, and communication skills
• Experience managing risks and engaging senior stakeholders
• Ability to work with diverse, cross-functional teams across all project stages, from proposal through to delivery
• Familiarity with agile delivery and frameworks
• 3+ years’ experience in design and delivery of customer impacting transformations or front-office operating model change
• Exposure to AI, automation, personalisation, or emerging technology-enabled transformation initiatives is desirable.
• Design Thinking practitioner
• Certification in Project Management desirable
• Certification in Agile Methodologies desirable
• Bachelor’s degree or equivalent experience in a related discipline
• Experience in management consulting is highly regarded

Role benefits

• Competitive base salary
• Extensive benefits package including pension, private health insurance, discounted gym membership
• Emergency caring facilities, and 2 days’ leave per year for charitable work of your choice.
• Flexible working arrangements can be discussed depending on the position.