Desktop Systems Engineer – IT Infrastructure

Ryanair - Europe's Favourite Airline; Dublin; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Discount travel for destinations

Hybrid working – up to 3 days fromHome

Pension scheme

Death in service benefit

Annual leave with growth

Cycle to Work Scheme

Career progression

Job summary

Ryanair Labs, the technology brand of Ryanair, is hiring a Desktop Administrator to maintain the desktop environment and support user devices across multiple sites. The role reports to the IT Service Manager and is based in the Dublin area with a hybrid work model.

The successful candidate will manage SCCM, Active Directory, and Office 365 configurations, while triaging issues and ensuring SLA adherence. Experience with Citrix, VPN, and mobile device support is advantageous.

Qualifications

• 3+ years desktop support experience in a busy IT environment.
• Experience with SCCM and patch rollout across a network.
• Experience with ManageEngine ADSS desirable.
• Remote and on-site PC fault diagnosis/troubleshooting.
• Excellent communication and documentation skills.
• Good team player.

Responsibilities

• Maintain and plan the desktop environment to meet business needs.
• Monitor desktop infrastructure performance and suggest efficiency improvements.
• Evaluate applications and patches for desktop deployment.
• Configure End-User/Client settings in Office 365.
• Image and configure hardware.
• Support and manage Active Directory related tasks.
• Triage user, PC, network or application issues.
• Manage ticket queue to resolve within SLA.
• Install and troubleshoot network printers.
• Manage SCCM and Ensure ADSS tooling is maintained.
• Support mobile devices (iPad/iPhone/Android) and inventory lifecycle.

Skills

Desktop support

SCCM

Active Directory

Microsoft 365

Office 365

Troubleshooting

Documentation

Team player

VPN

Citrix

Printer support

Mobile support

Tools

SCCM

ManageEngine ADSS

Active Directory

Win10/11

Microsoft 365

Citrix

VPN

Printer management

Networking basics

Job description

Ryanair Labs, the technology brand of Ryanair, is hiring a Desktop Administrator to maintain the desktop environment and support user devices across multiple sites. The role reports to the IT Service Manager and is based in the Dublin area with a hybrid work model.

The successful candidate will manage SCCM, Active Directory, and Office 365 configurations, while triaging issues and ensuring SLA adherence. Experience with Citrix, VPN, and mobile device support is advantageous.