Desktop Support Technician – Limerick

ICT Services Ltd; Limerick; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

ICT Services Ltd in Limerick is seeking a Desktop Support Technician to join a well-established IT team. You will provide day-to-day desktop and remote support, troubleshoot hardware and software, and manage incidents through a ticketing system.

Proficiency with Windows OS, Office 365, Active Directory and Group Policy is required, along with strong communication and customer-service skills. Previous desktop support or IT helpdesk experience is essential.

Formación

• Experience in Desktop Support or IT Helpdesk.
• Strong troubleshooting abilities and customer focus.
• Proficient with Windows OS, Office 365 and AD.

Responsabilidades

• Provide day-to-day desktop and remote IT support to end users.
• Troubleshoot and resolve hardware, software and application issues.
• Support Windows operating systems, Microsoft Office 365 and Active Directory.
• Manage incidents and service requests through an IT ticketing system.
• Provide PC/laptop break-fix support and mobile device troubleshooting.
• Ensure issues are resolved within agreed service level agreements (SLAs).
• Escalate complex technical issues where required.
• Familiarity with iOS/Android devices and endpoint security solutions.
• Excellent communication and customer service skills.
• Strong problem-solving skills and ability to multitask.

Conocimientos

Troubleshooting

Customer service

Communication

Multitasking

Herramientas

Windows OS

Office 365

Active Directory

Group Policy

Endpoint security

Ticketing system

Descripción del empleo

We are currently recruiting for a Desktop Support Technician to join a well-established IT team in Limerick.

This is an excellent opportunity for an IT professional with strong troubleshooting skills and a passion for delivering excellent customer support.

Key Responsibilities

• Provide day-to-day desktop and remote IT support to end users.


• Troubleshoot and resolve hardware, software and application issues.


• Support Windows operating systems, Microsoft Office 365 and Active Directory.


• Manage incidents and service requests through an IT ticketing system.


• Provide PC/laptop break-fix support and mobile device troubleshooting.


• Ensure issues are resolved within agreed service level agreements (SLAs).


• Escalate complex technical issues where required.


• Previous experience in Desktop Support or IT Helpdesk.


• Knowledge of Windows, Active Directory and Group Policy.


• Experience with Microsoft Office 365.


• PC hardware and software troubleshooting experience.


• Familiarity with iOS/Android devices and endpoint security solutions.


• Excellent communication and customer service skills.


• Strong problem-solving skills and ability to multitask.