Design Operations Lead, Scale CX & Product Design

Mastercard; Swords; On-site; EUR 90,000 - 120,000; Full time

Job summary

Mastercard is building the next generation of small business experiences. We seek a Product Design Program Manager to scale CX&D operations, establish processes, and lead cross-functional alignment for high-quality design at scale.

You will partner with Design, PM, Eng, and business stakeholders to implement planning frameworks, governance, and scalable tools, enabling effective execution and measurable impact on customer experience.

Qualifications

• 6+ years of experience in Design Program Management or related fields.
• Experience supporting Product Design, UX, Content Design, or Design Systems teams within a product organization.
• Proven ability to lead complex, cross-functional initiatives involving Design, Product Management, Engineering, and business stakeholders.
• Demonstrated success building scalable operating models, processes, and frameworks that improve team effectiveness and delivery.
• Exceptional stakeholder management, facilitation, and communication skills, with the ability to influence outcomes without direct authority.
• Strong program management expertise, including planning, prioritization, risk management, dependency tracking, and execution within Agile product development environments.
• Proficiency with collaboration and planning tools such as Jira, Figma, Confluence, Miro, Airtable, Smartsheet, Asana, or similar platforms.
• Strong written and verbal communication skills, including the ability to synthesize complex information and communicate effectively with leadership teams.
• Demonstrated ability to act as a force multiplier for design organizations by improving operational excellence, enabling collaboration, and helping teams focus on high-impact customer work.

Responsibilities

• Drive planning, execution, and operational excellence across the CX&D organization.
• Partner with Design, Product, Engineering, and business stakeholders to align priorities and deliver strategic initiatives.
• Build scalable processes, tools, and governance models that enable efficient, high-quality design delivery.
• Manage timelines, dependencies, risks, and communications across complex programs.
• Support design system adoption, accessibility initiatives, and design operations best practices.
• Identify opportunities to improve team effectiveness through better workflows, tooling, and AI-powered ways of working.
• Foster an inclusive, collaborative, and high-performing culture through effective team rituals, communication, knowledge sharing, and cross-functional partnerships that amplify the impact of the design organization.
• Establish reporting, metrics, and operational insights that provide visibility into team health, delivery progress, and organizational effectiveness.
• Support capacity planning, prioritization, and resource management across the design organization.

Skills

Design program management

Cross-functional leadership

Agile product development

Stakeholder management

Communication

Planning & execution

Tools

Jira

Figma

Confluence

Miro

Airtable

Smartsheet

Asana

Job description

Mastercard is building the next generation of small business experiences. We seek a Product Design Program Manager to scale CX&D operations, establish processes, and lead cross-functional alignment for high-quality design at scale.

You will partner with Design, PM, Eng, and business stakeholders to implement planning frameworks, governance, and scalable tools, enabling effective execution and measurable impact on customer experience.