Deputy Manager

Pivotal Recruitment Limited; Dublin; On-site; EUR 36,000 - 48,000; Full time

Job summary

Pivotal Recruitment Limited is seeking a Deputy Retail Manager to join an established Dublin-based food retail team. This is a full-time, permanent role that supports the Store Manager, leads the team and ensures excellent customer service across daily operations.

The successful candidate will have a minimum of 2 years in retail management, strong leadership and stock-control experience, and a proven ability to drive sales while maintaining high store standards.

Qualifications

• Minimum 2 years' experience in retail management or supervision.
• Experience in supermarket, grocery or food retail is advantageous.
• Strong leadership and people-management skills.
• Proven ability to motivate and develop a retail team.
• Strong retail sales and customer service experience.

Responsibilities

• Support the Store Manager with day-to-day operations.
• Take full responsibility for the store in the absence of the Store Manager.
• Lead, manage and motivate the retail team to deliver customer service and meet priorities.
• Coordinate daily staff activities and ensure effective organisation.
• Oversee stock replenishment and product availability.
• Maintain high standards of merchandising and shop presentation.
• Assist with opening and closing procedures and store management tasks.
• Handle customer queries, feedback and complaints professionally.
• Ensure compliance with health & safety, food safety and retail regulations.

Skills

Leadership

Team management

Customer service

Sales

Organisational skills

Communication

Attention to detail

Problem solving

Tools

Microsoft Word

Microsoft Excel

Job description

Job Specification - Deputy Retail Manager

Role Overview

We are looking for an experienced Deputy Retail Manager to join one of our client's established retail teams in Dublin.

This is a full-time, permanent position offering an excellent opportunity for an experienced retail professional to take the next step in their career within a busy and fast-paced food retail environment.

The successful candidate will work closely with the Store Manager, supporting the day-to-day running of the store, leading and developing the team and ensuring customers receive an excellent standard of service at all times.

Role and Responsibilities

• Support the Store Manager with the overall day-to-day operation of the store.
• Take full responsibility for the store in the absence of the Store Manager.
• Lead, manage and motivate the retail team to deliver excellent customer service and achieve daily operational priorities.
• Act as a key point of contact for colleagues, providing guidance and support with day-to-day queries.
• Ensure a consistently high standard of customer service is maintained throughout the store.
• Lead by example and create a positive, professional and welcoming environment for both customers and colleagues.
• Support the training, coaching and development of team members to maximise performance.
• Coordinate daily staff activities and ensure the team is effectively organised to meet customer and operational requirements.
• Oversee stock replenishment and ensure excellent product availability throughout the store.
• Maintain high standards of merchandising, product presentation and shelf availability.
• Monitor stock levels and assist with stock control, rotation and inventory management.
• Review relevant reports, systems and performance information to identify opportunities for operational improvements.
• Support the achievement of store sales targets and other key performance indicators.
• Ensure promotional displays, pricing and product information are accurate and maintained to a high standard.
• Assist with opening and closing procedures and other key store management responsibilities.
• Deal professionally and effectively with customer queries, feedback and complaints.
• Maintain excellent standards of cleanliness, organisation and presentation throughout the store.
• Ensure all company policies, procedures and operational standards are consistently followed.
• Support compliance with relevant health & safety, food safety and retail regulations.
• Communicate effectively with the Store Manager, colleagues and wider management team regarding store performance and operational matters.

Requirements

• Minimum 2 years' experience in a similar retail management or supervisory position.
• Previous experience within a supermarket, grocery or food retail environment would be highly advantageous.
• Strong leadership and people-management skills.
• Proven ability to motivate, coach and develop a retail team.
• Strong retail sales and customer service experience.
• Excellent understanding of day-to-day store operations.
• Experience with stock management, replenishment and merchandising.
• Strong organisational and time-management skills.
• Excellent attention to detail and ability to maintain high store standards.
• Ability to work effectively in a busy and fast-paced retail environment.
• Self-motivated with the ability to work effectively on own initiative.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Good computer skills, including proficiency in Microsoft Word and Excel.
• A genuine interest in food and delivering an excellent customer experience.
• Flexibility to work across a retail schedule, including weekdays and weekends.

Why Join?

This is an excellent opportunity for an experienced retail supervisor or manager looking to progress their career within an established and fast-paced food retail environment.

The successful candidate will have the opportunity to take on significant responsibility within the store, develop their leadership and management experience and work alongside an experienced retail team.

The position offers an excellent opportunity for long-term career progression and professional development within the retail sector.

All applications will be treated with the strictest confidentiality and in accordance with GDPR regulations.